LIZ PAMEA AGUILAR
SAN JOSÉ, COSTARICA
+(506)-8615 - 6875
-
PROFILE SUMMARY
Highly motivated and dynamic business professional with exceptional leadership and communication skills. Solid track record of
consistently meeting and exceeding company goals and personal objectives. Strong supply chain awareness and international
logistics.
EMPLOYMENT HISTORY
Export Compliance Analyst · TD Synnex - Remote
June 2021 - Present
Prepared Department of State and Department of Commerce export & import licenses, using a high-level
standard following governmental institution guidelines handle with high confidentiality.
Handled and managed queries and relations with Project Managers, Account Managers, Engineering
Personnel, and Buyer Managers, whille using excellent communication skills that improve our team
dynamic.
Ensured that administrative and regulatory requirements related to export licensing and compliance, and
import compliance are met, resulting in better enforcement of regulations required by government
entities.
Reviewed and classified technical data based on licensing requirements from respective countries,
creating better control of all the export and import data.
Executive Assistant · Green Building Technologies, San José, CR
OCTOBER 2020 – MAY 2021
Performed administrative tasks, including filing, reporting, tagging fixed assets, and processing company
documentation, such as invoices and payment checks collaborating effectively with all the different
departments of the company.
Managed all purchase orders and monitored company budget by controlling project expenses, reducing
the cost by 10% in five projects.
Reorganized, coordinated, and scheduled calendar appointments of a staff team with a high organization
of time improving the efficiency of the time by 25%.
Redesigned the measurement of the satisfaction of the company's clients improving the level of service
offered.
International Logistic assistant · Productive Business Solutions, San José, CR
JANUARY 2018 – MAY 2020
Manually created orders for an average of 25 customers per week.
Worked closely with suppliers to cut our lead times by 25%.
Negotiated with shipping companies to gain a 20% cost savings on all inbound freight.
Initiated set-up time reduction plan to cut lead times by 25%.
Operation Assistant · Productive Business Solutions, San José, CR
MAY 2017 – JANUARY 2018
Maximized the bidding process with different government and private clients to be able to bid on time and
HIGHER EDUCATION
Bachelor’s degree in
Customs Administration
Universidad Castro Carazo, San
José, CR
2021
Bachelor of Customs
Administration
Universidad Metropolitana Castro
Carazo, San José, CR
2015
RELEVANT SKILLS
• Ability to work under pressure
and respect deadlines.
• Excellent written and spoken
communication skills.
• Decision-making under pressure.
• Teamwork and collaboration,
both team members and across
departments.
• Facilitate problem-solving
procedures to resolve conflicts
and come up with creative
solutions to challenges big and
small.
• Commitment and self-motivation
and taking the initiative to solve
problems and get the job done.
• Empathy, ability to understand
the emotions of others coworkers,
managers, direct reports,
customers, and clients.
• Active listening.
TECHNOLOGIE SKILLS
as requested, resulting in winning more than 50 bids.
Worked with internal customers to gain a deep understanding of supply needs. Eliminated 100+ low-value
items and saved 10% annually.
Manage 35 accounts contracts was encharged of offering new equipment and services, negotiating new
terms in contracts, obtaining a permanence of more than 15% of customers with contracts that are about
to end.
Customer Service Agent · Productive Business Solutions, San José, CR
NOVEMBER 2016 – MAY 2017
Used expert problem solving and communication skills as a call center agent for a high-end outdoor
product firm which resulted in being named agent of the month 4 times.
Worked with manufacturers and vendors to properly answer customer questions and maintained a 91%
customer service satisfaction rating for 5 months straight.
Employed elevated listening skills to soothe customer irritations, to further be chosen as a customer
service example, and have one of my phone recordings played by management as a training tool.
-Good knowledge of Microsoft
Office (Word, Excel, PowerPoint,
Outlook).
-Highly experienced in
collaboration tools (Google Suite)
-Software I've used in the past:
SAP, Canva, Oracle Systems,
Bitrix24.
- Microsoft teams.
