Lloyd Gallo

Jan Lloyd Gallo JAN LLOYD GALLO Davao City, Philippines-LinkedIn OnlineJobs Blog Desktop Laptop Typing Test SpeedTest.net PROFESSIONAL SUMMARY A highly motivated, versatile and well experienced individual looking for new opportunities to leverage my 12 years of experience in project management and customer service. I always make sure to meet what is expected from me and go the extra mile on providing excellent customer service towards customers. EMPLOYMENT HISTORY FREELANCE / HOME-BASED David Kline Lovett February 2020 - Present A real estate agent, motivation speaker and author based in California. Working as a part time (2hrs/day) virtual assistant. Tasks includes: Email Management MailChimp / Newsletter Social Media (FB, Twitter, IG and LinkedIn) posts via Hootsuite Graphics and content creation via Canva Youtube management Phone and SMS via RingCentral Basic website management (Wordpress) Real Estate Agent based in Maryland April 2017 – May 2020 I mainly focus on processing my clients BPO orders. Making sure that all orders are placed and entered accordingly. Coordinate with other teams that process/takes photo's and the team that manages MLS listing. Email management Data Entry Gessato.com Customer Service Manager January 2018 - October 2019 Manage customer service emails daily Manage Facebook and Instagram messages and respond to customer accordingly Regularly report to business executives for customer concerns and updates Delivering a comprehensive service to inquiring customers Jan Lloyd Gallo Managing customer emails and chats Keeping a record of customer interaction and details of actions taken MNML.LA April 2017 - June 2017 Worked as a customer service, A men's apparel company based in LA. Task includes manage and responding to Zendesk tickets and escalating ticket accordingly. SixEleven Global Services and Solutions Program Manager February 2014 – April 2017 Responsible on handling multiple projects which caters different types of programs working together with team leads and agents. Communicate with each campaigns respective clients and sending reports on a daily, weekly and monthly basis. Manage each teams performance and production to make sure we hit clients targets and expectations and making that everyday is a smooth run. Projects Handled: HBW Leads (2014 - 2017) An outbound-lead generation project which calls to the US and provides leads to auto insurance agents. Managed up to 65 agent together with 2 team leaders. Duties include: On-boarding new agents and make sure that they are ready to take calls Monitor each agents calls to make sure that follow standard call protocols and correct script and rebuttals. Create daily, weekly and monthly reports to send to client and the company's stake holders Daily communication with clients Create, arrange or update training programs Hire Your Virtual Assistant (2013 - 2017) A Virtual Assistant project that caters different clients from business coaches, real estate agents, eCommerce websites and PR and Law firms among others. Duties Include: On-boarding of new clients. Schedule a meeting with clients and discuss clients tasks, targets and expectations. Explain our purpose, vision and mission and make sure that client is set-up on working with their VA Daily communication with client and its clientele. Create and send daily, weekly and month reports and updates on different projects Assist VA on their daily tasks Create and document task procedures on each clients tasks Monitor each agents tasks Create training materials for agents CS Overflow (2013 - 2015) A multi-project team which caters customer service calls for vape, diet pills and skin care and outbound survey calls. Duties Include: Daily communication with clients Disseminate regular updates on project, new products, guidelines and procedures Make sure that new trainees are ready for floor operations Create and update new training program Monitor and analyze calls volumes and rates Create daily, weekly and monthly reports to be sent to clients and stake holders Jan Lloyd Gallo SixEleven Global Services and Solutions Team Leader/Project Manager November 2009 – February 2017 Served as a Team Leader/Project Manager for different projects: Axis Customer Service- - A customer service projects which caters multiple products like skin care, diet pills, vape and men enhancement pills. Instamax and Shopping Coupon Account- - An outbound sales credit card pulling project. 123Employee- - A virtual assistant project. Macleans Magazine- - A magazine subscription project that makes outbound calls to Canada and sell magazine subscription. Duties include: Create an inspiring team environment with an open communication culture Set targets and goals/quotas Delegate tasks and set deadlines Oversee day-to-day operation Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members’ feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Encourage creativity and risk-taking Suggest and organize team building activities EDUCATION Jan Lloyd Gallo Leave a Message! Ramon Magsaysay Memorial Colleges Leave a message or ask me a question! General Santos City * Wajib Bachelor of Science, Marketing Management Alamat email * Email Anda SKILLS Admin Support / Customer Service / Project Management Name * Jawaban Anda Social Media Integration / eCommerce / Quality Assurance / Data Entry Shopify / Zoho / Zendesk / Freshdesk / Canva / Trello / Asana / Google Message or Questions Suite / MailChimp / Jawaban Anda Kirim Jangan pernah mengirimkan sandi melalui Google Formulir. Formulir Konten ini tidak dibuat atau didukung oleh Google.