Lorena Mae J. Masanguid

I have experience as a transaction coordinator, sales assistant, LinkedIn campaign manager, minimal cold calling experience and with years of experience as a corporate employee in the banking industry. I am passionate about learning new things and developing new skills. I am organized, detail oriented, and can communicate well with others.

My previous responsibilities are:

• Support agents, client, and supporting staff.

• Handle all inquiries and questions in a prompt and professional manner.

• Record and evaluate all new files received.

• Entering all required information into the database/CRM.

• Communicate with all involved on file completion status, missing items, incomplete files or documents.

• Respond as quickly as possible to incoming text messages and emails.

• Training new employees on our CRM.

• Call leads (Absentee, FSBO, Expired, Buyer).

• Set up an appointment for the client.

• Send a text message for appointment information.

• Update calls for the day with Google Calendar.

• Track bookings with Spreadsheets.

• Enter booking details with Active Campaign.

• Transcribe voice recordings from Dropbox.

• Email marketing via FrontApp.

• Updating sales reps via direct messaging (Slack).

• Attend to and support all sales concerns.

• Manage a client's LinkedIn account.

• Post statuses, photos, quotes, and articles.

• Send direct messages to lead customers (including booster messages if needed).

• Send connection requests to prospects/customers.