Lorena Mae J. Masanguid

Lorena Mae J. Masanguid 0905 - 228 - 2945- Profile Summary I am always open to new learnings and challenges. I am proactive and strive to be even more productive. I can work night shifts and flexible hours. Educational Background Bachelor of Arts Major in Mass Communication Holy Cross of Davao College, Inc. Sta. Ana Avenue., Davao City 2007 - 2011 Secondary Level Davao City National High School F. Torres St. Davao City 2003 – 2007 Elementary Level Doña Pilar Learning Center Foundation Inc. Doña Pilar Village Sasa, Davao City 1996 – 2003 Professional Experiences Freelance Transaction Coordinator, Cold Caller, Appointment Setter Oklahoma, USA May 15, 2021 – July 01, 2022 Tasks: • • • • • • • • • • Support agents, client, and supporting staff. Handle all inquiries and questions in a prompt and professional manner. Record and evaluate all new files received. Entering all required information into the database/CRM. Communicate with all involved on file completion status, missing items, incomplete files or documents. Respond as quickly as possible to incoming text messages and emails. Training new employees on our CRM. Call leads (Absentee, FSBO, Expired, Buyer). Set up an appointment for the client. Send a text message for appointment information. Tools: - Realvolve CRM - Zillow - Dotloop - Manage files - Bombbomb - Canva - Faprint - Google Applications - Sisu The Influencer Project Sales Assistant / Campaign Manager 303/33 Longland St, Newstead, QLD 4006 January 11, 2020 – May 17, 2021 Tasks: • • • • • • • • • • • • Update calls for the day with Google Calendar. Track bookings with Spreadsheets. Enter booking details with Active Campaign. Transcribe voice recordings from Dropbox. Email marketing via FrontApp. Updating sales reps via direct messaging (Slack). Attend to and support all sales concerns. Manage a client's LinkedIn account. Post statuses, photos, quotes, and articles. Send direct messages to lead customers (including booster messages if needed). Send connection requests to prospects/customers. You must meet daily KPIs. Tools: - Active Campaign - Dropbox - FrontApp - LinkedIn - Google Applications Ccclass Online Inc. Part Time Teacher August 15, 2017 - October 31, 2019 Task: Teach English to Chinese students aging 3years old and up. East West Bank Customer Service Associate August 1, 2012 to July 7, 2017 Tasks: Office Based - Cash Handling - Input Customer Information - Document Filing - Document Accounting - Customer assistance North Zen Basic Spaces Inc. Front Desk Receptionist December 15, 2011 – May 15, 2012 Task: - Check in and Out of Customer Document filing and input Input Customer Information Customer Assistance Character References: Dawn Katleya S. Gasta Operations Head PH The Influencer Project 0917 – 185 – 1608-Honey Delos Reyes Assistant Team Leader The Influencer Project 0947 – 280 – 9549 -Kristine Louise Miranda Senior Teacher Support Specialist Ccclass Online Inc. 0915 - 353 – 3707-