Lyca Ramos Alcayde

About me? As Lyca, I'm a very cheerful, confident, jolly, and independent woman. A breadwinner in our family. Got some talent from Mom and Dad which is Dancing. I am not perfect but I am willing to learn and not giving up on everything.

As an Employee, I am responsible for the following:

• Communicates with customers regularly through various channels such as phone and email;
• Assists clients with registration and onboarding;
• Responds to and handles customer inquiries, issues, concerns, or complaints;
• In-charge of verifying new client sign-up and account activation;
• Provides prompt and courteous customer support;
• Suggests/formulates effective solutions and procedures that can help streamline processes, improve client experience and increase brand reputation;
• Monitors client satisfaction and attrition trends, proactively addressing potential issues;
• Collaborate with the Product Development and Business Development team to ensure clients’ concerns are addressed and receive appropriate solutions;
• Assist with system testing, reporting, research, and improvement initiatives;
• Prepares weekly/monthly/quarterly/annual reports and tracks KPIs;