Lyca Ramos Alcayde

Skills Multi-Tasking | Quality Focus | Phone Skills | Listening | Resolving Conflict | Analyzing Information | Creative | People Oriented Experience Shop Specialist | Access Telmarketing | Mar 2018 – Aug 2018 -Communicates with customers regularly -Updating customer for their payments Operation Support | Recruitday Inc. | Aug 2018 – May 2021 - Communicates with customers regularly through various channels such as phone and email; - Assists clients with registration and on-boarding; - Responds to and handles customer inquiries, issues, concerns, or complaints; - In-charge of verifying new client sign-up and account activation; - Provides prompt and courteous customer support; - Suggests/formulates effective solutions and procedures that can help streamline processes, improve client experience and increase brand reputation; - Monitors client satisfaction and attrition trends, proactively addressing potential issues; - Collaborate with the Product Development and Business Development team to ensure clients’ concerns are addressed and receive appropriate solutions; - Assist with system testing, reporting, research and improvement initiatives; Objective I am looking for an opportunity to become part of a team where I can custom my skills, education, and learning experience in bringing the best of my potentials with the value of professionalism, conviction, and dedication. - Lyca Alcayde @_palagi Link to other Social Media: https://www.facebook.com/lhyian.022 Education BSIT |- | Marinduque State College freelance Event Organizer