Lynnette Fatte Torres

Dedicated Customer Experience Analyst for 8 years. I started as a technical support/customer service support for US and UK based companies where I provided assistance through phone, email and chats. Got promoted as a Quality Analyst where I monitor agents' customer interactions to ensure that they consistently adhere to clients protocol. 

My extensive experience in Business Process Outsourcing with knowledge in Microsoft applications like Excel, Word and Powerpoint and Adobe Photoshop honed my skills in customer service. It is my desire to impart and utilize these skills online to delight and WOW my clients' customers.