LYNNETTE FATTE E. TORRES
Purok 8 Upper Catitipan Communal Buhangin, Davao City--____________________________________________________________________________________
PROFILE
A self-motivated customer experienced specialist with more than 8 years experience in call center industry.
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OBJECTIVE
To obtain a position that will enable me to use my strong communication and problem-solving skills with opportunities for career growth.
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RELEVANT SKILLS
technical proficiency in Microsoft Office (Excel, PowerPoint & Word), Adobe Photoshop, Visual Basic, Windows Operating Systems, Android and Ubuntu
call center telephony and technology
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WORK EXPERIENCES
Product Support Specialist
Sutherland Global Services, Davao
October 2009 – February 2015
Providing prompt technical and customer phone support for Real Networks and Rhapsody accounts.
Providing technical, billing and sales support for AVG Anti-Virus and AT&T accounts through phone, email and chat.
Senior Quality Analyst
Sutherland Global Services, Davao
February 2015 – December 2017
Reviewing and auditing incidents, chats and telephone interactions along with investigating customer survey responses for the call center industry.
Facilitating calibration/group sessions regarding quality program imposed by the client.
Identifying areas of service improvements and developing programs that improve the overall quality of the customer’s experience when interacting with the agents.
OFFICE ASSISTANT / DATA ENCODER / LAYOUT ARTIST
Philippine Women’s College of Davao
April 2009 – September 2009
July 2007 – December 2007
Data entry and clerical works
OFFICE ASSISTANT
Axzeen Security Agency
January 2006 – December 2006
performed data entry and clerical works
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EDUCATIONAL BACKGROUND
Tertiary:Bachelor of Science in Computer Science
AMA Computer College
College Diploma
Secondary:High School Diploma
F. Bustamante National High School
Elementary:Elementary Diploma
Antonio Pichon Jr. Elementary School
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