Ma. Dianne Criselda M. Anzures
Address: 088 JP Rizal Avenue Poblacion II
Nagcarlan, Laguna Philippines 4002
Phone: -
E-mail-
Objective
To render my skills and service in which I can apply my knowledge in the way that will be beneficial not only on my part but also to the company I intend to work.
Education
Tertiary Education - 2006 University of Perpetual Help System Laguna
AB Mass Communication
Sto. Niño Biñan, Laguna
- Lyceum Institute of Technology
AB Mass Communicationg
Maquiling Calamba, Laguna
Secondary Education - - St. Mary's Academy of Nagcarlan
Banahaw St. Nagcarlan, Laguna
Intermediate Education - - Laguna Santiago Educational Foundation Inc.
Sta.Cruz, Laguna
Skills and Capabilities
Above average communication skills
Motivated, can work under pressure
Knowledge in basic computer application (Microsoft Office, PowerPoint Presentation)
Basic Trouble Shooting Steps to for Windows Software
Literate in English and Filipino Language
Skilled at Customer Service
Building Relation
Seminars Attended”Principles and Practice in Media Industry”
A project of Communication Arts Society - August 09,2007
“Cinemalaya” Philippine Independent Film Festival 2006
De La Salle Canlubang - February 05,2007
“PANGGAP” A Project of Papel @ Bolpen Indie Film Society
University of Perpetual Help Laguna - March 03, 2008
On The Job TrainingThe Philippine Star (Pasay, City)
Print/Journalism Practicum
November 2007- March 2008
DZME 1530 Uno Radyo (E. Rodriguez Ave.Munoz, Quezon,City)
Broadcasting Practicum
July 2008
Work Experience •Financial Analyst (Inbound/Outbound)
Convergys Philippines Inc. (Glorietta 5 Ayala Makati City)
December 2011- November 2013
•Customer Care Representative/ Technical Support, Level 2 (Inbound)
Convergys /Formerly Stream (9th Flr 2 E-Comm Mall of Asia Pasay City)
January 2014– July 2014
•On-the-Job Trainor
Convergys /Formerly Stream (9th Flr 2 E-Comm Mall of Asia Pasay City)
July 2014 – August 2015/October 2015- Febuary 2016
•Technical Support Representative (Answer Desk/ Chat Support))
Convergys /Formerly Stream (9th Flr 2 E-Comm Mall of Asia Pasay City)
August 2015 – October 2015
•Customer Service Associate (Inbound)
Sykes Asia Inc. (5/F Glorietta Office Tower Ayala Center, Makati City)
February 2016 – July 2017
•Customer Service Representative II
Teletech (Sta. Rosa, Laguna)
December 2017- January 2018
Achievements Most Improved Agent
Director’s Club for 2nd Quarter
July 18, 2014
Promoted to On-the-Job Trainor
Convergys Philippines Inc. (Formerly Stream)
July 2014
Personal Background
Birthdate: October 18, 1986
Civil Status: Married
Birth place: Sta. Cruz, Laguna
Religion: Aglipayan
Age: 31
Mother’s name: Marites P. Morales
Father’s name: Alexander S. Morales
Height: 5’0”
Weight: 100 lbs. .
References
Mr. Andrian Manahan
Trainor
Teletech .
Robinson’s Mall Sta. Rosa City Laguna
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Ms. Marjorie M. Valencia
Area Supervisor
Smart Communication
Laguna Branch
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Ms. Royce Madrid
Virtual Assistant
Naga City
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