Ma. Helen Grace P. Aganan
$10/hr
Data Entry, Copy Paste, Email Support, Internet Research
Ma. Helen Grace P. Aganan
Address: Blk 26 Lot 4, Area A, Queens Row Central, Molino Bacoor, Cavite 4102
E-mail address:-Contact No.: -
OBJECTIVES:
Friendly Customer Service Representative with 10 years of dedicated customer service experience. I
have a passion for always enhancing my knowledge and exceeding expectations. I am proficient in
handling complex customer issues and promoting positive experiences. Efficiency-driven and
organized with team-oriented mentality and dedication to customer satisfaction. Skilled in coordinating
documentation and handling payments.
SKILLS:
MS Office programs (Word, Excel, PowerPoint, Outlook)
Multitasking
Data Entry
Proof Reading
Email Support
Fast typist (40-55 words per minute)
Internet Research
Computer proficient
Creative problem solving
Order fulfillment
Credit card processing
EDUCATIONAL ATTAINMENT:
Secondary
School:
Address:
Date Graduated:
Crest View Academy
Queens Row Central, Bacoor, Cavite
March 28, 2001
Tertiary
Course:
School:
Address:
Date Enrolled:
2nd year level - Computer Science
AMA Computer University
Las Pinas City
Year- (undergraduate -2nd year level)
WORK EXPERIENCES:
Name of Company:
Address:
Position:
Inclusive Dates:
AMERICAN DATA EXCHANGE CORPORATION (ADEC)
Las Pinas City
Business Process Associate
May 19, 2009 - Dec. 13, 2013
Description:
We do searching, examining and proofing a document of a title or property in the USA, such as
mortgages, liens, judgments, easements and review the legal description to determine the
ownership of the property
Performed data entry operations by compiling information and input into database system. Will
ensure accuracy prior to input
Name of Company:
Address:
Position:
Inclusive Dates:
Description:
AMERICAN DATA EXCHANGE CORPORATION (ADEC)
Las Pinas City
Voice Services Associate
April 1, 2014 - June 28, 2017
We verify the tax information of the owner of the title through tax collectors in the USA
We contact the tax collectors if there are any delinquent taxes and also we encode and proof
for any errors before submitting the final product to the clients
Name of Company:
Address:
Position:
Inclusive Dates:
Description:
TELEFORCE ASIA, INC.
BF Homes, Paranaque City
Telemarketer
July 4, 2017 - December 28, 2017
We deliver prepared sales talks, reading from scripts that describe products or services, in
order to persuade potential customers to purchase a product
We call customer's back upon request according to schedule availability if they are interested
on the product
Name of Company:
Address:
Position:
Inclusive Dates:
Description:
TELEPERFORMANCE
Sucat, Paranaque City
Email Support Representative
April 10, 2018 - March 5, 2019
Outbound call to a particular hotel depending on customer's needs thru email
Responded to customer's inquiries regarding hotel reservations via email
Name of Company:
Address:
Position:
Inclusive Dates:
Description:
TELUS INTERNATIONAL, INC.
Mckinley West, Taguig
Operational Customer Service Representative
March 18, 2019 - April 18, 2019
Worked with Customer Support to resolve their inquiries, improve operations and provide
exceptional customer service
Name of Company:
Address:
Position:
Inclusive Dates:
Description:
IBEX GLOBAL, PHILIPPINES
Sucat, Paranaque City
Customer Service Representative
June 11, 2019 - present
AT&T account (inbound calls)
Responded to customer's requests/inquiries for products and services like billing, internet,
cable, home phone and wireless phone. Explaining technical functions of mobile devices and
guide product selection by customers
Answered customer telephone calls promptly and in appropriate manner
CERTIFICATIONS:
English Assessment training certificate October 2012
Email support training certificate April 2018
Website Developer training April 2019
REFERENCES will be sent upon request.
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