Mac Gyver Malabuyoc

EXPERIENCE THAT’S NO MOON INC., (SHINEON), ST PETERSBURG, FLORIDA, USA Virtual Assistant | November 2021 – February 2023 • Handling back office in validating shipping addresses of the clients. Filing tickets for the invalid addresses and coordinating with the customers. • Summary reports of the completed tasks and orders received. Mac Gyver Malabuyoc 19 Apollo St., Crestview Subdivision, Brgy. Cupang, Antipolo City, Rizal-- ACQUIRE BPO, Taguig City, Metro Manila Technical Support Representative | May 2022 – January 2023 • Managing advertisements and commercials of a local Television network based in Australia. Job includes, filing tickets, emailing customers for the updates and schedules of their brands, and proper scheduling of commercials aligning the local standards and restrictions of Australia. FJG BUSINESS TAX AND ACCOUNTING SERVICES, Marikina City, Metro Manila (Family Business) Admin Assistant | Jan 2020 – February 2022 • Responding to client’s inquiries via email. Processing and registering client’s business permits such as DTI, City Business Permits and BIR. Filing monthly, quarterly and yearly Non-VAT and VAT returns. Handling billing preparation monitoring/follow up of collections, and preparation of related reports. AFNI PHILIPPINES, INC., Quezon City, Metro Manila Chat Support Representative | Jun 2019 - Jan 2020 • Answering technical issues from customers through chats. Handling and resolving customer complaints regarding product sales to customer service problems. Processing forms, orders and applications requested by the customers. TASK US - LIZARDBEAR TASKING, INC., Quezon City, Metro Manila Macoy has more than 8 years of experience in the BPO industry. Handling different accounts and campaigns such as Telco and Ridesharing application. He also has experienced in admin task and organizing events for more than 3 years. Apart from being the best employee, Macoy still enjoys his work-life balance by playing mobiles games, exploring and visiting coffee shops and watching Netflix during his rest days and free time. Subject Matter Expert | Oct 2018 - June 2019 Email Support Representative | Aug 2016 - June 2018 • Resolving and answering customers concerns and inquiries professionally through email. Identifying, escalating priority issues, and reporting to the correct department. • Assisting teammates on their concern about the product and process. Be updated on the changes of the knowledge based and updates from the Quality Team. Updating trackers, weekly quality check of the orders/email response of the teammates. Coaching teammates on their strengths and weaknesses in handling orders/tickets. SYKES ASIA, INC., Makati City, Metro Manila Admin Assistant/ Event Coordinator | June 2014 - Aug 2016 Email Support Representative | Mar 2011 - June 2014 • Providing technical support services to customers via tic keting and email. Updating and processing product orders requested by the customers. • Assisting Director, clients, and managers on their admin tasks such as requesting and liquidation of their team funds , production and software accesses, and scheduling meetings. Updating account’s scorecard and team performance. • Handling and organizing events for the account. HKT TELESERVICES PHILIPPINES, Pasig City, Metro Manila Customer Support Representative | Feb 2011 - Mar 2011 TELEPHILIPPINES INCORPORATED, Mandaluyong City, Metro Manila Technical Support Representative | Dec 2010 - Feb 2011 EDUCATION FAR EASTERN UNIVERSITY Sampaloc, Manila Bachelor of Arts in Communication (2018 - 2018) POLYTECHNIC UNIVERSITY OF THE PHILIPPINES Sta. Mesa, Manila Computer Engineering Information Technology (2008 - 2010) INDANG NATIONAL HIGH SCHOOL Indang, Cavite High School Diploma (2004 – 2008) ADDITIONAL SKILLS • MS Office Suites (Word, Excel, PowerPoint, Outlook) • Google Office Programs CHARACTER REFERENCE Available upon request. .