Mahesh Sonar

I have several years of customer service experience (including online, over the phone and LiveChat) and, for the last 4 years, have been using CRM (Salesforce & Zendesk) to offer users refunds; apply and cancel subscriptions; apply, cancel and resend individual emails as part of an email series or newsletter; troubleshoot technical issues; resend passwords; collect feedback; and plan new tools and apps.

I also have a wealth of experience using Microsoft Word, Microsoft Excel and, my new favorite, Google drive to build weekly and monthly fiscal reports, record affiliate payments and head and manage projects with a team.

I have a friendly, professional demeanor and am a confident multitasker, allowing me to take on several responsibilities at once. I'm a quick learner and enthusiastic. I look forward to working with you as a customer service rep as well as your go-to guy for any additional projects you need assistance with.

Area of Expertise:

Live Chat and Phone Support Representative Zendesk Customer Service Specialist Customer Service Supervisor Ticket, Chat, Phone, Social Media Agent