Mahesh Sonar

MAHESH SONAR India, Kolkata • - •-Communications & Customer Service Professional Summary Highly efficient Office Manager with experience in a wide range of administrative functions, staff management, and operational oversight to ensure exemplary customer service. Direct wide range of office procedures including administration, bookkeeping, customer service, scheduling, event planning, and special projects. Exceptional interpersonal and leadership skills, with the ability to build positive and productive office teams. Leverage outstanding organizational and analytical skills to evaluate and revise administrative processes and improve accuracy and efficiency. Outstanding communication skills to build rapport with clients and employees at lateral and executive levels. Proficient in Microsoft Office (Word, Excel, Access, Outlook, PowerPoint), QuickBooks, Quicken, Lotus 1-2-3, and Internet research and applications. Work History APRIL 2014 - JAN 2015 Team Lead INTERCALL Contacting Client via phone and email to confirm and solve queries related the conference call booked for EMEA (Europe Middle East and Asia) region. Manage 12 team members in daily administration of office activities to include processing AP/AR, preparing correspondence / documentation, and managing client records / databases. Interface with employees across multiple departments, ensuring efficient completion of special projects. Deliver effective, hands-on training to new employees and motivate existing staff to achieve top-notch performance. Address client inquiries, providing account information and facilitating collection processes. Key Achievements: Implemented efficient records-management system that saved up to 10 hours per week. Formally commended by senior management for exceptional flexibility and resourcefulness in rapidly changing situations. Aug 2010 - Jan 2014 Interactive Social Media Advisor 24{7} Customer Pvt. Ltd. Worked as a Social Interactive Media Associatesfor the clients City Bank and Capital Bank Insurance. I used to support customers from Europe and North American regions via chat and Email. Wrote and edited correspondence and maintained detailed records. Coordinated meetings, updated calendars, and orchestrated complex schedules. Competently managed busy 23-line phone system. Trained and mentored new office staff in policies and procedures. Performed word processing, data entry, and spreadsheet work using Microsoft Office applications. Key Achievements: Successfully interacted with clients to generate repeat and referral business. Consistently commended by senior management for maintaining an outstanding record of accuracy, efficiency, and professionalism. https://www.visualcv.com/mahesh-sonar Aug 2009 - Mar 2010 Transcriptionist FocusMT India Pvt. Ltd. Voice Mail Transcription. Key Achievements: Honored with “Employee of the Month” award in recognition of strong performance and dedication to productivity and student services. Commended for consistently resolving difficulties quickly and tactfully. Education 2008 - 2009 Certified Microsoft Office Specialist NIIT 2008 - 2011 BCA SIKKIM MANIPAL UNIVERSITY BACHELOR OF COMPUTER APPLICATION Professional Associations Member, Society of Human Resource Management (SHRM) Member, Office Manager’s Association (APOM) https://www.visualcv.com/mahesh-sonar