Maila Fino Viana
Unit 1501 East Aurora Tower Condominium M.L. Quezon St., Mabolo Cebu City
Mobile:--skypename: live:mahidera
Career Objective
Efficient and active involvement in the company operations by sharing my skills
and knowledge to the best of my ability.
Profile
Self motivated and highly competitive. Can work under pressure with minimum
supervision. Willing to be trained and flexible in terms of job assignments.
Special Qualifications
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Computer Literate with intercommunication skills
MS Office Application
MS Word
MS PowerPoint
MS Excel
Fluent in English and Filipino (Tagalog)
HIGHLIGHTS OF QUALIFICATION:
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Strong written and verbal English communication skills
Enjoys challenges and highly results-oriented
Knowledge of Microsoft Office programs
Ability to function in a fast paced, sales driven environment with minimal distraction and
supervision
Strong Leadership Skills
Team Player Very eager to learn and willing to handle a wide variety of task
Values the essence of Integrity
Work Experience:
Bidvine
USA Support Specialist - Home Based
Sept 21, 2019 - Aug 2021
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Support Agent for a local service marketplace in the United Kingdom
Responsible for:
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Interacting with professionals and consumers spanning hundreds of services in
education, tuition, wellness, music instruction, home improvement, photography, and
much more.
Managing inbound inquiries via email, telephone, chat, and social media.
Seeking opportunities to deliver more value in every customer interaction
Utilising a number of tools to facilitate efficient service including intercom, aircall, google
sheets, slack, trello, and many more.
Educating and setting expectations for the people who use Bidvine and helping them get
the most out of the platform.
Making fast calculations to determine professional ROI and recommend improvements
for their online marketing efforts.
Providing quality assurance checks on new members to the platform (both their profiles
and requests).
Going the extra mile to deliver exceptional service.
Deescalating and properly managing the expectations of customers when required.
Providing detailed feedback to our product team to help improve our overall customer
experience.
Managing a varied workload and task list, given the nature of a high growth start up.
Morgan & Westfield
Client Success Specialist - Home Based
June 5, 2018 – Aug 2019
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Business Brokerage
Responsible for executing all the processes on how to sell the business.
Document creation
Email handling, scheduling appointments & client communication
Process improvement
Administrative documentation
New Hire screening
Training
Fasttrack IT Academy
Course Development Trainer
Aug. 15, 2016 – April 17, 2017
● Teaches basic accounting and how to use SAP Business One (accounting software) in the
academe.
● Trains faculty members who will be teaching the software to the students.
● Creates materials/manuals that will be used for the integration.
● Presents the subjects offered and the software to school administrators, principals, dean
and directors for them to integrate in their curriculum subjects.
Thumbtack Philippines
Email Support Specialist – Home based
January 12, 2015 - June 15, 2016
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Answers email inquiries from the customers.
Responsible for meeting the monthly KPI’s.
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Performs weekly meetings with teammates and Supervisors to provide updates.
Concur Technologies
Implementation Consultant
November 26, 2012 – February 20, 2014
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Handles 5 specialists focusing on delivery of the company’s product.
Responsible for training clients on how to set up their sites and make sure they are fully equipped
in time for them to roll it out to their employees.
Usually trains company’s accountants or CEO’s.
Make sure that their site’s set up is according to their company’s needs.
ADP Philippines
Payroll Implementation Manager
January 03, 2011 – May 29, 2012
● Responsible for setting up the client's account by keying in information based on the documents
received and the information that Small Business Owners provided.
● Train clients via phone on how to process payroll and how to navigate the system online.
● Make sure that client has processed 2 clean payrolls before transitioning clients to the service
department.
● Make sure all set ups are accurate to make sure that tax filings are correct.
JP Morgan Chase Bank Philippines N.A.
Apprentice Unit Manager
August 2009 – August 2010
● Handles 10 – 15 bankers.
● Trains new hire employees for 2 months before endorsing to production.
● Make sure that new hires are well equipped before being endorsed to production.
ICT Marketing Inc
Unit Manager
September 2008 – August 2009
● Handles 15 – 20 bankers.
● Coach bankers to improve their areas of opportunities.
● Drives the team’s motivation to meet the goals.
ICT Marketing Inc
Telephone Banker
March 2008 – September 2008
● Assists Customers with their account balances.
● Explains the breakdown of the customer’s everyday expenses.
● Provides Problem Resolution.
Advanced Contact Solutions Inc.
Resolution Specialist
September 2007 – March 2008
● Handles supervisor calls.
Advanced Contact Solutions Inc.
Customer Service Representative
March 2006 – September 2007
● Provides excellent customer service.
● Assists customers with technical and billing issues.
Educational Background
Bachelor of Science in Hotel and Restaurant Management
St. Paul University of Manila
1998 - 2001
Secondary Education
San Isidro Catholic School
Pasay City
1994 –1998
Elementary Education
The Cardinal School
Bulacan
1988 –1994
Personal Data
Age
Civil Status
Height
Birthday
Birthplace
Nationality
Character References:
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39 yrs. old
Single
5’2 1/2”
October 28, 1981
Manila
Filipino
Available upon request
