RESUME
GENERAL INFORMATION
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Name and Surname: Manuel Edgar Simmons Boudier
Contact number: -
E-mail:-Address: Barrio Santa Rosa, Contigo a Familia Treminio Cortez. Bluefields Nicaragua, 81000.
PROFESSIONAL SUMMARY
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Graduate from the Universidad American College, with a Bachelor’s degree in Diplomacy and
International Relations, Faculty of Legal Sciences and Humanity, and a Postgraduate degree in
International Trade.
EDUCATION
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Institution: Universidad American College
Degree: Postgraduate degree in International Trade
Year: Dec 2019
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Institution: Universidad American College
Degree: Bachelor’s degree in Diplomacy and International Relations “Summa Cum Laude”
Year: 2016 – 2019
WORK EXPERIENCE
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Position held: English/Spanish Interpreter (November 2022 – April 2023)
Company: ENS Select Corporation
• Provided interpreting services for non-English speaking people.
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Position held: Real Estate Cold Caller (January 2022 – November 2022)
Company: Brandon Homes LLC
• Cold called prospects to generate and qualify leads.
• Served as an assistant to operations.
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Position held: Subject Matter Expert (February 2021– December 2021)
Company: Concentrix Nicaragua
• Designed and prepared technical reports and related documentation.
• Served as a knowledge base for a group of 10+ individuals
• Served as the POC of the SME team
• Conducted quality audits, to ensure quality of service.
• Served as an acting team leader
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Position held: Senior Technical Support Adviser (March 2018 – February 2021)
Company: Concentrix Nicaragua
RESUME
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Executed troubleshooting steps to help solve client incidents related to Microsoft OS (Windows).
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Served as a mentor for new hires.
Position held: Customer Service Representative (May 2017 – March 2018)
• Company: Sitel Nicaragua
• Assist customers with banking inquires.
AWARDS AND CERTIFICATIONS
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Certificate for the completion of the Strategies for Personal Growth and Development course.
Diploma for outstanding academic performance, merit, and dedication to study, achieving the honorary
degree of Summa Cum Laude graduate with an overall avg of 98.
Certificate for obtaining 1st place in a Regional Entrepreneur Competition and representing the region in
the National Competition.
Certificate for participating in the IV Entrepreneur National Congress, granted by Peace Corps Nicaragua.
Certificate for being an Exemplary Citizen of the Municipality.
Microsoft 365 Certified: Modern Desktop Administrator Associate (certification).
SKILLS
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Customer engagement
Strong leadership skills
Critical thinking
Team training
Problem solving skills
LANGUAGES
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English
Spanish
