Manuela Sta Maria

MANUELA R. STA. MARIA 3717 Gabong St. Pinagkaisahan Makati City Mobile No.: - Email :- OBJECTIVE To work in the most challenging position with an organization that provides ample opportunities to learn and contribute. Willing to work as a key player in a challenging & creative environment. WORK EXPERIENCE 2013 - 2021 Upwork.com Freelancer ● Customer Support at XCLEAR.com ● VA at Chessne.com ● VA at Codingbutterfly.com ● Admin at Fabric Pixel ● Customer support at IslaIda.com ● Online receptionist at Amazianmassage.com ● VA at Grocapitus Investment LLC ● Admin for planimmagration.com ● Customer support at Theomz.com ● Customer support at Psychicoz.com ● Support Manager at CBDHIVE.com ● Support Manager at Keto-Secrets.com ● English Teacher at Engoo BIBO.com.ph ● Support Specialist for StylishPlus.com.au ● Billing and Support Manager for Paleoaholic.com ● Outbound Telesales for GreenGas UK account ● Survey Specialist for Caring.com ● Billing and customer support for Hosted Dialer Account ● Virtual Assistant for Medical account based in Chicago Illinois May 2012 - March 2013 Convergys Alabang Customer Service Representative ● Providing billing status and details for Optus Postpaid Broadband Customers. ● Basic troubleshooting for broadband internet. Nov. 2008 – Feb. 2012 24/7 Customer Philippines Inc. Customer Service Representative ● Providing billing status and details for Optus Prepaid and Postpaid Customers. ● Basic troubleshooting for mobile phones. Nov. 2007 – Aug. 2008 TELETECH Customer Service Representative ● Assisting providers by giving the benefits and eligibility of the members. ● Providing claims information and billing status. SITEL Technical Support Representative ● Fixing internet browsing issues, and other connection problems. ● Helping customers on installing internet connections to their computers. March 2007 – Oct. 2007 SKILLS I have knowledge in : ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ CMS Content Management System Photoshop InfusionSoft Shopify Amazon Ebay PayPal Manager Zendesk Asana Slack Wordpress Mailchip Hootsuite Forum Moderator Appfolio Rentlinx Craigslist Social Media Marketing and specialist EDUCATION July 2003 – 2005 INFORMATICS Brickroad Cainta, Rizal ADCS Multimedia Arts SOUTHERN LUZON COLLEGE Dasmarinas , Cavite High School Diploma BUENAVISTA ELEMENTARY SCHOOL Buenavista , Marinduque Elemetary 2001 – 2002 1997 – 1998 CREDENTIALS August 2003 December 2003 December 2003 December 2003 February 2004 PERSONAL BACKGROUND ● ● ● REFERENCES Available upon request. Basic Computer Principles C’ Programming Web Publishing w/ HTML Javascript and Applets Multimedia Structured Query Language Bilingual English and Tagalog Knowledge in Dreamweaver, Adobe Photoshop CS3 Basic SketchUp 3D design