Marc Daniel Sapan

Technical Service Representative | West Contact Services Inc.
December 2011 - February 2016
Worked as TSR support for National Activations for Cable services
Worked as subject matter expert and floor support for colleagues
Worked as Advance Technical Support for Cable services,
Worked as Billing Specialist / Collections agent / Sales specialist
all under Comcast. (Cable, Internet, Phone Provider all around U.S.

IT Analyst | Atos Inc.
April 2016 - Present
Currently working as Helpdesk analyst for RTS (McDonalds)
Main support for managers of McDonalds.
Reset of password,
Equipment installation
Connectivity support