MARC DANIEL C. SAPAN
193 Granada street cor. Mansanas st., Manuela IV-B, Las Piñas City
Tel #: -
E-mail: -
POSITION DESIRED: helpdesk position
SKILLS AND COMPETENCIES:* Possesses initiative & shows enthusiasm on the job
* Excellent verbal and written communication skills English proficient
* Good attention to details and accuracy
* With outstanding knowledge in MS Excel, Word, Outlook, File Manager and web related tools
Personal Information:
Age:27Birth Place:Abu Dhabi, U.A.E.
Religion:CatholicBirthday:October 28, 1989
Status:SingleNationality:Filipino
Gender:maleReligion:Catholic
Height: 5’4Weight: 70 kilos
Educational Background:
College:(DFCAMC) Dr. Filemon C. Aguilar Memorial College
Golden Gate Subdivision, Las Piñas City
CourseB.S.B.A. major in marketing
High School: San Pedro Relocation Center Nat’l High School, Langgam,
San Pedro, Laguna -)
Elementary: Adelina I Complex Elementary School,
San Pedro, Laguna -
Seminar/Training Attended:
RTCOM – American accent training
Work Experience:
1 . WEST CONTACT SERVICES INC. / ALORICA
(December 12,2011- February, 2016)
24th floor Export bank plaza bldg. Gil Puyat cor. Chino Roces ave, Makati city, Philippines
Worked as Technical support representative -) handles basic troubleshooting mainly for cable / activation and back office works for new installs.
Worked as Billing representative / sales agent -) handles customer explanation of their bills, product selling/ bundling of services, repackaging of expired promotions and way finding of the best package suited for their needs,
Worked as Collections agent -) primarily handles payment collections, postdated check payment, payment arrangements and payment extensions.
Been awarded as Top Agent for the whole account program (Comcast West Division, 2013)
Awarded as Quality Assurance Champion, 2012
VOC champion , July 2014
Consistent Top Agent for Team Grouping
2. ATOS Inc.
(April 2017 – present)
8F Two E-Com Center, Palm Coast Avenue, Mall of Asia Complex, Pasay City, 1300
Worked as Technical Helpdesk Analyst for RTS (McDonalds), supports Password reset, POS support, and Hardware / software defects for the store. Time punches for employees, supports error encountered when running program.
Assigned as Primary Rover (SME) for the team / Point of contact, monitor team stats, create articles for better and efficient troubleshooting process.
References:
1. Dale Joseph Bitangcol
Team Leader – West Contact Services inc./ ALORICA-. Manuel Yater
Team Leader – – West Contact Services inc./ ALORICA-
(Others upon request)
I hereby certify that the above information is true.
____________________
Marc Daniel C. Sapan
