Marc Edward Sequito

WORK HISTORY Workforce Management Analyst Optum Global Solutions | May 2018 - present MARC EDWARD SEQUITO S E O S T R A T E G I S T PERSONAL SUMMARY - Monitor daily trends and staffing to formulate realtime contingency plans. - Study business' target Key Performance Indicators(KPI) to ensure targets are met daily and on a monthly basis. - Generate reports as a basis for next-day KPI target projection. - Ensure the appropriate staffing with the right specializations are manning their designated support of business. - Communicate directly to onshore partners for any contingency plan changes done in real-time. Health Advisor Optum Global Solutions | July 2015 - May 2018 - Provided information regarding insurance coverage and benefits. - Referred consumers to a dedicated medical team for a preventative approach and immediate medical assistance when needed. I am a detail-oriented and resultsdriven individual with excellent communication skills; who can independently work with no supervision, but also can work in a team-oriented setting. Tier 3 Technical Support Associate I have recently undergone training for Search Engine Optimization in the FVA Academy as my chosen niche. Retentions and Escalations Associate CORE SKILLS Microsoft Office Proficient Data Analytics Critical Thinking Short-range Planning Problem-Solving Concentrix | January 2014 - March 2015 - Troubleshoot complex connectivity problems and other related ISP issues. - Troubleshoot complex software problems. Expert Global Solutions| Dec 2011 - June 2012 - Provided all necessary options for customer satisfaction and retention. - Assisted in complex concerns related to products. ACADEMIC HISTORY ACLC College Associate Graduate | June 2009 - May 2011 Certificate in Allied Medical Sciences RTR Medical Foundation Bachelor of Science | Jun 2005 - Jun 2009 CONTACT DETAILS Mobile: - Email:-website: https://mgvirtuals.ga BS Nursing REFERENCE Julmar Grace Locsin Owner | Filipino Virtual Assistance by FVA Business Consultancy Email:-