Maria Bernadette Muyrong

I have over five years of professional experience as a Customer Service Specialist in the BPO industry. I experienced dealing with different customers who are angry, frustrated, worried, and afraid. Building an emotional connection with the customers is not easy, and it's even more complicated when there are no verbal or physical cues to follow. I've demonstrated success in responding to customer's telephone, email, and chat queries accurately and timely. Not just that I always make sure that I addressed all the customer's concerns without lacking empathy. I'm confident that my exceptional oral and written communication skill matched with excellent customer service will make an asset to your company.

As a Virtual Assistant, I'm confident that I can make anything I put my mind to success. I work quickly and confidently because I love what I do. I'm incredibly motivated and a great manager of time. I learn quickly, and I have strong analytical skills. My organizational skills are essential for making deadlines and delegating responsibilities while fostering an environment of teamwork.