PROFESSIONAL SUMMARYRELEVANT EXPERIENCE
Strong background and experience in Marketing and Business Development. Business Process development and implementing Marketing Strategies through different sales funnels. Excellent presentation skills with knowledge and experience using Software/ Tools such as Microsoft, CRM, Video Editors, Canva/ Crello and other marketing software/template. Experience using Wordpress to create website and Forms.
Course completed on Digital and Content Marketing, SEO, Social Media Advertising, and Email/Newsletter Automation and Segmentation.
Virtual Assistant experience working as an Inside Sales Representative for an agent in Keller Williams. Used Realty Juggler and Salesforce for CRM and newsletters. Have strong background presenting Real Estate tools in an iCloud platform such as CRM, Quickbooks, website content, SEO strategy, Integration to social Media, Facebook Business page marketing tool to Real Estate Agents for a client, Planetre. Used Ring Central for VOIP, video meeting, and sales presentation.
Experience working in A BPO/ Call Center as Operations Manager, Project Lead, Sales Leader, Assistant Manager for Operations. Team has proven track record on producing high sales consistently on Outbound campaigns. Handled the Verifier Team for Epixtar, Wallstreet Journal Client.
Has excellent English Communication Skills (Oral and Written) with ESL experience teaching Chinese and Korean students focusing on Vocabulary, Grammar, Sentence Construction, pronunciation including Kids and Business English, IELTS.
EDUCATION
DE LA SALLE UNIVERSITY BS MAJOR IN MARKETING MANAGEMENT-
Sales Coach for Real Estate
Hero Homebuyers (April 2020 – Present)
Handles Inside Sales Representatives where tasks include Training and Development, Certification, Monitoring and Coaching, Performance Improvement
Plan and Motivational Activities
Development of process, script and manuals
Coordinates with clients on procedures, tools and update
Submits proposal based on current outcome and innovation
Identify KPIs and Goals for ISA
Monitors daily numbers and performance of ISA
Created a Quality Monitoring Sheet and Agent Scorecard
Created a Weekly performance review form that shows actual numbers versus goals, discuss with ISA, let them identify the areas they need to focus on and goal setting for the week. ISA provides their action plan for them to meet the goals
I also have my own action plan as a Manager per ISA for them to hit their target
Marketing and Business Development
MY VA Squad (February 2020 – Present)
I am in charge of the business overall game plan for reaching prospective clients and development of existing business process to meet the needs and desires of our customers. Application of the different marketing strategies based on social trend and different sales funnels within the clients industry and business core.
Interacts with other departments to discuss challenges and business opportunities and create business solutions in line with our goals and sales target. Maintains frequent communication with existing clients to make sure we deliver excellent customer service and high-quality performance at all times.
Promotes services through Email marketing and Content marketing. Creates video marketing, social media ads, and brochures. promotes company goals and objectives through group engagement in Social Media such as Facebook and LinkedIn Groups. Create graphic designs, video brochures, posters and blogs that would define the company's core process and it's objectives. I tap on the different sales funnel and explore other channels that would create more customer engagement and effectively promote our services to Real Estate Professionals.
SKILLS
- Marketing and Business Development
-Telemarketing/Sales Presentation
-Digital and Content Marketing
-BPO/ Call Center Management
-SEO Strategy and Social Media Advertising
-Customer Service Skills-
-Project Management
-Leadership, Training and Development
- Lead Generation/ New Client Acquisition
-English Communication Skills
-Telemarketing and CRM
- ESL Tutor –Senior Level
- BPO/ Contact Center Management
-Business letters, Proposals
RELATED TOOLS
Xencall/ Mojo/Calltools/Ring Central
Monday.com
Google Suite
Google docs / google forms
Microsoft office
Canva
Vulcan 7
Wordpress
Podio/ Investorpro
Hubstaff
Time Doctor
Docusign
Get Response/ Active Campaign
Zoom/Google Meet
TRAININGS AND CERTIFICATION
Inside Sales Agent - training knowledge
English Instructor- Advanced Level Courses at English Live
American TESOL Certificate
Leadership and Management Training
Six Sigma
Language of Sales
Social Media Marketing- UDEMY
Email Marketing and Content – Hubspot Course
Transaction Coordinator/ Virtual Assistant
Sidekicks LLC (June 2019 to Feb 2020)
Worked as a Transaction Coordinator for a Real Estate Company in South Jersey
Sending of Title Request and Purchase Agreement/ Assignment Contract to Surety Company
Coordinates with Buyer and Seller – Transaction Review
Coordinates with Seller on needed Documents prior to closing schedule
Coordinates with Buyer and its Lender – HUD Analysis
Sends Cancellation Letters to sellers
Works on Monday.com for change of status and filling out needed information for customer management
Sends out Closing letter schedule to Management, Seller and Buyer
Also, in charge of creating Rehab Evaluator through the application rehabvaluator.com
Coordinates with Inspection Team with photos and inspection results to move the transaction to Marketing status
Works with Disposition Manager
IMC Castro School Bus
Marketing and Business Development Manager
January 2018- October 2018
-Formulate, direct and coordinate marketing activities and policies to promote Services
-identify, develop or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics and cost and mark up factors
-Develop marketing and pricing strategies for new clients acquisition
-Social media advertising, web and facebook business page content and weekly blogs/posts
-Email/newsletter automation using software applications, identify opportunities and target market focus
-team collaboration
-Files management using Dropbox and Google Drive for file sharing and storage
MTP BPO Asia -Homebased
Project Lead
August 2017- December 2017
-Plan, administer and control budgets for contracts, equipment, and supplies
-Hire and train sales representatives
-Conducts classes to teach procedures of campaign and functions of software applications
-Regularly updates the tools on project progress and case status
-project admin tasks such as adding and deleting of users in Basecamp and Highrise
-Review and update of sales script, sales rebuttals and sales form used in the campaign
-collaborates with Management, business proposal, submission of reports, and campaign development
Dewayne Hill/Hidden Magic
Marketing and Business Development
July 2016- August 2017
-Digital Marketing, SEO, PPC, Automation, Lead Generation, Retargeting, Website, Video, Social Media Advertising, Branding
-YouTube Marketing
-Content creation, email campaigns, Social Media marketing
-Social Media Group Management, Engagement
-creates blogs, posts, and articles on subscribed websites
- Data review for business growth and development analysis
-Lead Management and Generation
- Product/Service Presentation online
-Cold calling, prospecting, sales and follow up calls
- Reports MS Excel -Goals and Outcomes
- Email newsletters, Click through rate and Action items
- Telemarketing, appointment setting and customer support
-Video mail, presentations and advertising campaign
-Research on Upcoming Events/Activities/Conferences including name of contact and his/her contact information
-Graveyard shift (8 hours per day/5 days a week), Home based
Keller Williams Agent – Debbie Pashkoff
Virtual Assistant/Inside Sales Representative
January 2017-July 2017
-Lead Management - Real Estate Software
-Property Research - MLS, Fidelity
-Pre listing Marketing Materials and presentations
-Trainings and Seminars Attended - The Language of Sales (Workbook 2 and 3)
- Excel and reports submission - Daily, weekly, monthly, quarterly
- Cold Calling, Circle Prospecting
-Agent task management
-Encoding all important information in Realty Juggler
-Updating all information per client/lead on each software used
-Lead Generation/ Target Market Segmenting
-Task Management
- Follow up calls, emails
- Appointment setting
-Graveyard shift - part time (4 hours per day), Home based
Account Manager
MOD- Planetre
March 2016-July 2016
-Sales and Marketing coordinator for an I-cloud vendor of integrated marketing solutions and lead management systems designed specifically for the Real Estate industry
-Creates marketing strategy for clients with the integration of innovative solutions that are unique and scalable in its technology
- Implementation of marketing campaign on new products
- Introduce our cutting-edge tools collaborated with RE trends and social media through event invites
-Understand Real Estate marketing; identify needs of brokerages and agents
- Knowledge on Real estate platform, its features and functionalities
-Lead Management System tools as innovative solutions for the millennial buyers, Marketing and advertising to highlight and introduce our platform’s uniqueness and its dynamic design on digital marketing built with the highest and advanced technologies on its features to meet the current needs of our customers.
Entel Philippines
Marketing and Business Development
January 2013- January 2015
-Lead generation through yellow pages and online directory for contact numbers and email addresses of the decision makers from industries that use handset portable radios for communication. Once lead contact is validated, a call is initiated to introduce our product and ask relevant questions to know the customers wants and needs.
-Through an aggressive marketing strategy, I have closed an average of 2 to 3 key deals per day Improvement of marketing plan
Zenith Business Solutions
Marketing and Business Development
August 2010-January 2013
-Development of company profile for brochures and website
- Sales and Marketing of hardware, software, cabling and servers
- Lead generation for hotels, schools, hospitals to do telemarketing on Kaspersky Anti-Virus
- Appointment Setting • Handles Tenders/Projects • Marketing Strategies and Business Development
HSBC Data Processing Philippines
Assistant Manager for Operations - BPO
January 2006-May 2008
- Handles a team of 15 to 20 Customer Service Representatives to ensure that they meet their goals especially with their average handling time and quality of their calls.
- I was awarded as Team Leader of the year for 2006 to 2007
- I was tasked to head the quality campaign which is held once a week and attended by all Team Leaders and Managers from two main offices
