Maria Revlon M. De Los Reyes

Curriculum Vitae of MARIA REVLON M. DE LOS REYES Tel. Nos:-/- Address: Blk 5 Lot 20 Dama De Noche St., Antipolo Hills Subdivision, Antipolo City Email Address:- I-Employment History Company Name:51Talk From/to:June 2014 –Present Position: Home Based ESL Teacher Work Description:Provide English learning to Chinese Students Equip new hire teachers with trainings needed to be effective teachers In 51Talk. Company Name:51Talk From/to:May 2016 –Present Position: Home Based Trainer Work Description:Provide and make sure new teacher will adhere to 51talk teaching standards and equip new hire teachers with trainings needed to be effective teachers In 51Talk. Company Name:Startek From/to:January 2014-April 2014 Position: Technical Support Representative Work Description:Provide technical support to North American Customer on their TWC (Time Warner Cable) subscription specifically Internet, VoIP and TV. Company Name:Telus International From/To:Feb 2011 to Oct 2011 Position Title:Technical Supoort Associate Work Description:> Provide Technical Support to clients living in Canada, specializing on internet connection problems and computer issues. > Provide best customer experience while on phone and offer upgrades to products and services of Telus. > Make sure that client gets a world class quality service even conversation do not happen personally. That, even over the phone interaction worth more than what they pay for. Company Name:Convergys Corporation From/To:Mar 2006 to Dec 2007 Position Title:Sales Associate/Trained Sales Professional Work Description:Provide Execellent Customer Satisfaction and upsell credit card enhancements before ending the call. Company Name:Convergys Corporation Philippines From/To:May 2010 to Jan 2011 Position Title:Techinical Support Representative (L2) Work Description:Providing excellent technical support to North American Clients under ATT network. Also stands as the team POC, when it comes to updating stats, customer satisfaction and providing first call resolution. Company Name:Clientlogic Phils. (Now knows as Sitel) From/To:May 2005- February 2006 Position Title:Customer Service Work Description:Provide Execellent Customer Satisfaction and upsell MCI telco products to North American Clients Company Name:Department of Environment and Natural Resources Employees Union Office From/To:May 2002- April 2005 Position Title:Administrative Assistant Work Description:Handling the ff: Book keeping Payroll Nationwide coordination of meetings Appointment Setting Loan accomodations Bank transactions June 2001- March 2002 : Texas Chicken Food Corporation Team Member, Telemarketer October 2000- March 2001 : Polytechnic University of the Philippines Student Professor Learning Psychology and Social Psychology Handling Second Year College Students II. TRAININGS AND SPECIAL SKILLS > (2001) Production Manager : Siklab ng Pluma Drama Festival Champion > (2001) Editing Workshop : IT Center, PUP > (2001) Student Professor : Polytechnic University of the Philippines Social Psychology and Learning Psychology > (2002-Present) Administrative Works - Payroll Preparation - Writing Media Advisory and Press Releases - Story Writing and Editing - Computer Basic Troubleshooting -Internet Troubleshooting WIFI/WAN/LAN - Seminar/Workshop Coordinating  - Excellent Communication skills, English and Filipino; written and spoken - Computer Literacy (ms word; excel; access; power point) III. PERSONAL INFORMATION Gender : Female Age : 33 yrs old Birthday : March 29, 1983 Birthplace: : Manila Religion : Roman Catholic Status : Married Spouse Name : Monsin L. De Los Reyes IV. EDUCATIONAL BACKGROUND Tertiary/College : Polytechnic University of the Philippines Bachelor in Broadcast Communication S.Y- De Zuzuarregui Sr., Memorial Academy S.Y- Elementary : Saviour School S.Y- IV. REFERENCES 1. JOEL U. BAUN Administrative Officer, Phil. Ozone Desk Environmental Management Bureau Department of Environment and Natural Resources Visayas Avenue, Diliman, QC. Tel. No-/- 2. LYDIA D. MARQUEZ Guidance Counselor, PUP Sta. Mesa, Manila Tel. No- loc. 384 3. VOLTAIRE PLAZO Operations Manager Convergys Corporation, CITIBANK CARDS Robinsons Equitable Tower, 28th Flr. Ortigas Center, Pasig City Tel. No-/- I hereby certify that the abovementioned information is true and correct. MARIA REVLON M. DE LOS REYES Applicant