Maricor Javelona Patalinghug

EMPLOYMENT HISTORY Technical Support Representative Concentrix Bacolod One San Parq Building Lacson Street, Mandalagan Bacolod City MARICOR J. PATALINGHUG Sept. 2020 – January 2022 TSR in Comcast West CUSTOMER SERVICE REPRESENTATIVE Focus Direct Inc. G/F Doña Ceferina Bldg.,22nd St. Lacson Avenue, Bacolod City PERSONAL PROFILE I am a professional Customer Service Representative with over 7 years experience in providing excellent customer support and building customer loyalty. Aspiring to obtain a position as a customer support representative in a dynamic environment, to handle calls, respond to simple queries and route calls to the proper person, and improving my role as I enhance my customer service abilities and acquire knowledge about different services. SKILLS & ABILITIES - Motivated, well-disciplined individual - Finds joy in assisting others - ·Customer service oriented skills – Ability to deal with irate customers using excellent interpersonal-communication skills. ·Understands new concepts easily – Quick learner. CONTACT INFORMATION Cell:- Email & Skype:- Lot 18 Blk 34 East Villas, Fortune Town, Barangay Estefania,Bacolod City,Negros Occidental 6100 2010 – 2012 Technical Support Representative in Cyber Defender Account 2012 – 2014 Customer Service Representative in Galileo Account 2014 - 2016 Chat and Email Support Representative in Neat Account EDUCATIONAL HISTORY STI College- Diploma in Computer and Electronics Technology Bacolod Street KIDS Feeding, Training And Livelihood Program Inc. Caregiving and Health Care Services Sept. 2019 - Feb. 2020 INTERESTS AND HOBBIES Cooking Billiards Watching Movies Listening to music of all genre.