EXPERIENCES:
NOVEMBER 2018 – SEPTEMBER 2019
SOCIAL MEDIA MANAGER, VIRTUAL KINGS (Freelance, Graveyard & Dayshift)
• Content creation/content marketing
• Work closely with a marketing team to develop social media campaigns that help to achieve corporate marketing goals
• Develop monthly reports on emerging social media trends that will be submitted to the management team
• Monitor the company’s social media accounts and offer constructive interaction with users
• Create methods for finding and saving online customer reviews
• Analyze the long-term needs of the company’s social media strategy and offer quarterly reports to the management team that outline any necessary changes to the digital marketing plan
• Engage with social media influencers
• Increase website organic traffic using white hat marketing
MARCH 2019 – SEPTEMBER 2019
TASKER/REVIEWER, Remotasks (Freelance, Graveyard & Dayshift)
• LIDAR Annotation & Categorization
DATA MINING SPECIALIST, Social Creatives (Freelance, Graveyard & Dayshift)
• Job consists of a few simple tasks which 90% of the work is done by a machine.
• Operate a data mining software given by the client
• Enter search query to get data from the software
• Class and label the data properly
• Computer has to stay running 24/7
TELEMARKETER, eMarket360 Managed Services (1 AM -5AM PH Time)
• LinkedIn Telemarketer/Appointment Setter
• Manual Outbound call using Ring Central provided by the client to lead provided using Nimble.
• Appointment is set using Calendly or through supervisor via Skype
• Send email for transactions made (voicemail or successful appointment)
• Tracker all calls using spreadsheet
• Script provided by the client.
FEBRUARY 2019-MARCH 2019
VIRTUAL ASSISTANT, Cold Caller for Debt Forgiveness (12 AM – 8AM PH Time)
• Outbound Call lead using Xencall provided by the company to qualify them for the program
• Once qualified, transfer the call to US Based agents to proceed with the program registration.
• Track qualified leads transferred to spreadsheet
• Leave notes on CRM/ Xencall
AUGUST 2013 – DECEMBER 2015 (Day Shift)
TEMPORARY TEAM LEADER, Teletech Customer Care Management INC.
• Telecommunication Company based in Australia (Inbound Customer Service)
• Team Lead Task: Coaching, Team Meetings, Scorecards Update, Supervisory Call, Floor Support
• Admin Works, Short QA Updated with consultants
MAY 2010 – MAY 2014 (Day Shift)
SUBJECT MATTER EXPERT, Teletech Customer Care Management INC.
• Floor walk
• Take Supervisory Calls, Escalated Calls
• Assist consultant with processing the orders
• Real time coaching with the consultant
• Send daily report
• POC if Team Lead is not available or out of the office
• Monitor pending orders and adjustments of consultants
• Admin work
MAY 2010 – AUGUST 2013 (Day Shift)
CUSTOMER EXCELLENCE TEAM - ISR II, Teletech Customer Care Management INC.
• Manage all customer complaints assigned by the Supervisor
• Investigate the account of the customer and call back once have resolution
• If issue is not resolve, escalate to Level II Escalation Team in Australia
• Update tracker for completion
EDUCATION:
BACHELOR OF SCIENCE IN MARKETING MANAGEMENT (Undergraduate)
ILOILO COLLEGE OF BUSINESS AND COMMUNICATIONS
JUNE 1998 – MARCH 2000
HIGHSCHOOL (Graduate)
COLEGIO DEL SAGRADO CORAZON DE JESUS
JUNE 1994 – MARCH 1998
SKILLS:
1. Social Media Marketing and SEO Specialists
2. Customer Service Representative/ Customer Excellence (Complaints Team) / Telemarketer / Subject Matter Expert/ Temporary Team Leader
3. Data Entry/ Data Mining
REFERENCE:
Jomar Allen Enecio
Social Media Manager / Online Coach
Website owner of https://wearevirtualkings.com/
Facebook Page owner of https://www.facebook.com/wearevirtualkings
Jose Angelo Callos
Virtual Assistant
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Eden Triunfo
Virtual Assistant
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