Marie Darlene Bance Dimaiwat
Manila, Philippines
E-mail Address:-Contact No:-
Skype: dhendy19
______________________________________________________________________________
CAREER OBJECTIVE:
Offering excellent organizational skills, deep insight into business procedures and strategies and
exceptional communication skills, aimed at providing logistically correct administrative support
to clients.
ELIGIBILITY:
•
(NCII) National Certificate II passer in
Computer Hardware Servicing (CHS) given by TESDA
•
(NCIII) National Certificate III passer in
Event Management given by TESDA
SPECIAL SKILLS:
✓ E-commerce, Customer Service & Sales, Real Estate, Social Media Management,
Quality Analyst, Data Entry & Research, Hotel Booking & Reservation and various
Admin Role
✓ Licensed Computer Technician (Troubleshooting, Installing computer networks and
system)
✓ Literate in Microsoft Application (Google Docs, Excel Sheet, Publisher, PowerPoint,
etc)
✓ Knowledgeable in Events Management and Bookkeeping
WORKING EXPERIENCE:
One World Presentation Management Ltd
Virtual Assistant
January 2021 – June 2021
Responsibilities:
-
Manage a Virtual Conference via zoom (Canadian Ophthalmological Society COS Annual
Meeting and Exhibition)
Customer service via webmail
Track and upload ePoster, agenda, session presentation and surgical videos
Assist client with admin tasks like organizing documents, payments to suppliers
Supervising programmers re backend and frontend development
Coordinate with various Canadian Doctors as keynote speakers, presenters, and
panelists
Mighty Commerce Ltd
Admin and Marketing Analyst in eBay and Amazon
November 2018 – November 2020
Responsibilities:
-
Order and Payment Processing for Drop Shipping (US, Germany and Canada)
Manual and Bulk Upload in Auto-DS
Handling Customer Service via Email
Calling eBay CS Team US and UK for various concerns (increasing selling limits, lift
account suspension, returns, etc)
Tracking Orders
Team Lead for Stock Orders from China Warehouse
Perform product research in various online selling plat forms ie. AliExpress, eBay,
Walmart and Alibaba
Foxtrap Marketing Ltd
Amazon Brand Consultant
February 2018 – May 2019
Responsibilities:
- Create monthly sales report on different client’s account (Kyte Baby, Correxiko, Newport
Blvd and Valutek)
- Perform Product, Keyword, and Market Research on potential clients
- Create inventory and tracking sheet of all items
- Optimize listing
- Enhance brand content creation
-
Keyword research to rank a specific product in Amazon
Gather reviews
Monitor Account Health
Process reimbursement through Refund Xray ( creating a case in Amazon Seller Central)
Pure Paw Nutrition
Customer Support
November 2017 – February 2018
(Project-based)
Responsibilities:
- Answering customer queries regarding pet health nutrition, complaints and questions
- Shopify Specialist
• worked on other integrated apps and optimize it (mainly Apps from BOLD)
• Track orders check if fulfilled or not.
• Create MCF order from Shopify to Amazon for those Unfulfilled.
• Handled shopify reviews
- Used Freshdesk as our main CRM
- Handled issues in Seller Central
• Track FBA Orders
• Create Promo Codes
- Used multiple apps and software for the job
• Erplain – for inventory
• Go Daddy – for Email Marketing
• Samurai Seller – for checking AZ reviews
• Feedback Genius – Order Search and Blacklisting
• Host Gator – Creating Promos
Reasonable Home Solutions, LLC
Virtual Assistant (Real Estate)
May – November 2017
Responsibilities:
- Lead gen
- Social Media Marketing using OnlineLeadFinder Software
- Follow up leads and existing clients
- Scheduling appointments via Calendly/GCalendar
- Booking flight and hotel reservations for my boss
- Email marketing
- Create Notebuyer Letters and Proposals
- Handled Due Diligence Note, Real Estate Broker Networking , Bidding, and a lot more
- Create HTML Code
- Answering customer emails
- Dialing and Answering calls via Skype
- Social Media Posting (Pinterest, Twitter and Facebook)
- Appointment Setting
Sound Around USA
Amazon Listing Writer and Poster
January – August 2017 (Part-time 4 hrs a day)
Responsibilities:
- Content writing on Title, Bullets, Description, Categories and Keywords
- Create product reviews
- Open case in vendor central for listing update
- Manage emails and make sure on top of the responses
- Updating listing tracker in Worksheet
- Product sourcing through different vendors/suppliers
- Manage listings and update item repricing every hour in Appeagle
- Importing and exporting products in Seller Central and SKU Grid
Upwork (formerly Odesk)
Customer Service (Email Support & Tagging)
Live Chat Support and Ticket Handling
Wish Shopping Online
Online/Home based Job
December 2014 – December 2016
Responsibilities:
-
Take orders, determine charges and oversee billing or payments
Handle returns and complaints
Track delivery status of an item
Deal with refunds and replacements
Sutherland Global Services Inc.
(Intuit-QuickBooks, Petco and Activision)
Customer Service Rep
Capitol Complex, Pili Camarines Sur
June-Dec 2013
Responsibilities:
- Deal and help with customers complaints and billing issues regarding Accounting
software for Intuit QB, Pet concerns and loyalty cards for Petco and Gaming for
Activision
- Process payment extensions and service requests
- Process orders
- Data Encoding/Records Filing
- Basic Accounting
PERSONAL DATA:
Date of Birth
Age
Sex
Marital Status
:
:
:
:
October 23, 1993
27
Female
Single
EDUCATIONAL BACKGROUND:
College
:
AMA Computer Learning Center
San Miguel, Iriga City
Computer Programming (NCIV) – June to October
Computer Hardware Servicing (NCII) – November to March
TESDA Accredited Modular Courses
S/Y-
AMA University
San Miguel, Iriga City
Business and Office Administration Services (NCIV)
S/Y-
CHARACTER REFERENCES:
Mark Rosenthal
Senior Consultant
One World Presentations Management Ltd-Kenneth Younger
IT Guru, Real Estate Broker
Reasonable Home Solutions, LLC-Dr. Adeleke Adesina, DO
CEO & Founder of Future Teaching Physicians Lectures LLC
He is a board certified Emergency Physician in US-
I hereby certify that above information are true and correct to the best of my belief.
Marie Darlene B. Dimaiwat
Applicant
