Mark Joseph B. Tabay

Contact Mark Joseph B. Tabay Tel :- E-mail :- Citizenship : Filipino ▪ Date of birth : 24 July 1986 Address Phase 4 Block 6 Lot 41 Southville 3 Barangay Poblacion Muntinlupa City Key Skills Computer Troubleshooting: Check-up and maintenance of computer problems and errors. Software Installation: Installations of computer software and programs. Network Installation: Knowledge of simple LAN installations. Encoding: Knowledge of Microsoft based word processing programs. (65WPM) Education 1993 to 1999 Elementary Education SCHOOL NAME, San Pedro Central Elementary School 1999 to 2003 High School Education SCHOOL NAME, Laguna Northwestern College 2003 to 2005 Associate in Computer Technology SCHOOL NAME, Lyceum of Alabang Work Experience OJT Tai Phil Packaging Corporation Document Encoder ✓ Encodes Records into company database for future references January to March, 2005 ✓ Create layout from quotes sent by customers online based on their specifications July 2005 to November 2008 ROHM Electronics Philippines Incorporated August Production Operator (Final Line) ✓ Responsible for quality product assembly ✓ Checks machine status of entire production line (final line) ✓ Performs simple machine pre-production maintenance and check-ups Teleperformance Philippines Technical Support Representative July 23, 2009 to November 23, 2011 Telstra ✓ Provide technical assistance to Telstra Bigpond ADSL, Cable and Wireless internet subscribers Sykes Asia Philippines Technical Support Representative January 2, 2012 to April 13 2013 Verizon Business ✓ Verizon business circuits test and turn-up ✓ Provide remote support to on-shore field technicians ✓ Answer calls from other Telco for troubleshooting and ASR processing Freelance Technician Computer / Mobile Phone Technician April 14, 2013 to August 14 2014 ✓ Hardware and software support for Laptop and Desktop Computers ✓ Hardware and software support for Symbian and Android phones VXI Global Solutions Uverse Resolution Specialist / Escalation Supervisor AT&T August 14, 2014 to February 17, 2016 ✓ Provide technical assistance for AT&T customers subsribed to ATT Uverse services ✓ Provide all around assistance including billing and sales to make sure that resolution is met on the first call Synchrony Global Solutions Customer Service Representative / Engagement Expert March 13, 2016 to November 9, 2017 Sams Club / Walmart / Lowes / GAP Inc ✓ Provide assistance to cardholders (PLCC) calling in regarding overall account status and transaction inquiries ✓ Provide assistance to store representatives calling in regarding application inquiries and transaction inquiries. IQOR TEX (Team of Experts) Tech Expert / SME January 15, 2018 to January 23, 2020 T-Mobile for Business ✓ Provide top notch technical assistance to T-mobile postpaid customers having problems with their mobile phones may it be software or hardware side. ✓ Provide clear and feasible solutions to escalated technical calls coming from front line account specialist