Marvin M. Bayan

Has an excellent knowledge on Windows Desktop OS environment, installation, troubleshooting, and system maintenance. Proficient knowledge on Windows Server OS (2003, 2008, 2012 & 2016) installation, support and maintenance, but not limited to Active Directory, DNS, DHCP, RDS/TS.
Has an excellent knowledge and experience working on server virtualization VMware, HyperV, Oracle VM VirtualBox.

• strong knowledge on CISCO IOS and devices, installation, support and maintenance
• strong problem-solving skills
• excellent written and verbal communication skills
• understands the technical processes of a particular industry and assists with technical issues both internally and externally.
• support users of the computer system, and fix issues as they arise. If a problem cannot be solved quickly, mitigates the problem to ensure everything continues running smoothly
• able to communicate technical issues to colleagues and customers with a variety of backgrounds and provide support fixes in a timely manner
• proven working experience in enterprise technical support
• knowledge of Unix/Linux systems, utilities and scripting
• knowledge of MAC OSX installation and troubleshooting