Mary Grace Abelarde

Phase 4, Stage 2, Barangay Rizal San Carlos City, Negros Occidental, Philippines 6127 Contact No.: +63 - / +63 - Email Address:-PayPal Email Address:- https://www.onlinejobs.ph/jobseekers/info/- https://talent.hubstaff.com/profiles/mary-grace-abelarde https://www.upwork.com/o/profiles/users/~-f9f793fa00/ OBJECTIVE To secure a long-term full-time challenging position in the field of Sales & Customer Service that will utilize my education, skills, and experience; and will provide me with a career path and growth. WORK EXPERIENCE  Bay Area Pro Cleaning, Inc. 140 Mayhew Way Suite #701, Pleasant Hill, CA 94523 – USA November 15, 2015 – February 2021 Customer Service Executive & Sales Manager (I'm working as a Sales Manager / Supervisor and my main task / role is to generate all potential leads into Sales. I'm handling both Inbound & Outbound calls, Emails, handling Customer’s appointment requests, bookings, concerns, queries & complaints. Thus, I always aim to generate more sales each day to contribute something bigger & better for the company that will surely benefit all the staff and reach our goal).  UREASHI (Ecommerce Company) Based in Vietnam (Asia) August 15, 2019 – August 15, 2020 Customer Service (Email Handling), Dropshipping Business, Online Store (I have worked as a Customer Service replying to customer’s email inquiries and concerns. Later on, I was assigned to handle some of our Online Stores mainly updating product listing, uploading new products on sale, adding description/prices/photos, photo editing, and product searching via AliExpress or Etsy).  Affiliatepig.com & Shopify.com Salt Lake City, Utah – USA November 10, 2014 – November 12, 2015 Virtual Assistant – Appointment Setter – Website Developer (Executive Account Manager) (I have worked as an Executive Assistant and my main task was to make some important phone calls, follow-up on emails and supervise our team. I was also trained to create websites such as Blog sites on WordPress & I have also built some Ecommerce Sites as well.)  Promos4Locals App – Parramatta, Australia - NSW August 16, 2014 – September 25, 2015 Virtual Assistant – Appointment Setter (Account Manager) (I have worked for Social Media Marketing on Facebook & Local Apps. I was also tasked to call a minimum of 50 leads per day for cold calling & appointment setting.)  New Island Marketing, Inc. January 10, 2014 – October 29, 2015 Virtual Assistant – Appointment Setter  Green Dragon I.T November 2013 – February 2014 Virtual Assistant – Appointment Setter  Trinity Rose Purified Drinking Water April 2013 – August 2013 Secretary – Cashier (Weekly Income Statement Report)  Transcom Bacolod October 2012 – April 2013 Customer Service Representative – Billing & Inbound Calls  I – Tell Global Solutions July 2009 – February 2010 Customer Service Representative – Sales & Telemarketing  Teletech Bacolod May 2007 – November 2007 Customer Service Representative – Survey & Inbound Calls EDUCATION  Tanon College - San Carlos City, Negros Occidental, Philippines 6127 Credits : 88 units in Bachelor of Science in Business Administration Major in Finance Management Accounting Awards : Top 2 Dean’s Lister for 3 consecutive years (2009 – 2012)  Negros Oriental State University - Guihulngan City, Negros Oriental, Philippines 6214 Credits : 43 units in Bachelor of Science in Business Administration Major in Human Resource Management Awards : Most Outstanding Scholar and Academic Awardee (2008 – 2009) PERSONAL SKILLS  Determined & Hardworking  Compassionate & Smart  Friendly & Team Oriented  Open-minded & Resourceful  Fluent in English & Computer Literate TRAININGS AND SEMINARS ATTENDED  On the Job Training (OJT) – Bookkeeper July 06 - 29, 2011 (Philippine National Bank – San Carlos City, Negros Occidental 6127)  Calamity Preparedness & Indoctrination Seminar July 04 - 06, 2012 (RESCUE 711: San Carlos City Chapter – Founded by Takuji Nakahara)  Job & Employment Preparation Workshop February 05 - 06, 2007 (Negros Occidental High School – Bacolod City, Negros Occidental) SUMMARY A compassionate, diverse, disciplined, mature young professional with the educational background and experience. I have the drive, dedication and personal pride in whatever my endeavor even under pressure. I am a fast learner; I bring with me strong organizational, interpersonal skills and flexibility. I am able to communicate on any level and am fluent in two dialects both English and Filipino. My dedication, determination, and outright shear drive to be the best in whatever my endeavor, all in all, it gives me a strong edge to analyze and understand how to get things done in this fast-paced, demanding and ever-changing life as a fulltime freelancer. WORK REFERENCES 1. Kis Entor Businesswoman & Freelancer – 6 years (more) SKYPE ID: kis-pegasus 2. Menchu Rosal Businesswoman & Freelancer – 7 years (more) SKYPE ID: cheyser_77 3. Ivy Sabala Telecommunication Manager & Freelancer – 7 years (more) SKYPE ID: ivymay_0505 I HEREBY CERTIFY THAT THE INFORMATION GIVEN ABOVE AND ALL STATEMENTS MADE HEREIN ARE TRUE AND CORRECT. Mary Grace T. Abelarde Applicant