Mary Joy Baslag

CAREER BACKGROUND HEALTH ADVOCATE Optum Global Solutions, Inc |- -Answers inbound calls -Discuss health plan benefits -Sets up appointment with providers -Assist with billing and claims MARY JOY BASLAG CUSTOMER SERVICE REPRESENTATIVE ABOUT MYSELF I'm a hard-working and self-motivated person with 3+ years of working experience in customer service BPO industry, 2+ years of working experience as library staff. Able to focus on work without need for supervision. A team player and very keen to details. SPECIALIZATIONS Customer Support Virtual Assistance Administrative Support Email Management Technical Support Telephone Handling TECHNICAL SERVICE REPRESENTATIVE Alorica, Inc. |- -Answers inbound calls -Technical support -Billing assistance -Customer support -Up-selling products LIBRARY TECHNICAL SERVICE STAFF -Creates invoices for every book orders -Files catalog cards accordingly -Contacts and follow up book dealers for any book request orders and status -Checks inventories and book duplicates -Creates potential lists of book orders EDUCATION & TRAINING UNIVERSITY OF SAN JOSE-RECOLETOS Bachelor of Library Information and Science 2013 - CEBU INSTITUTE OF TECHNOLOGY-UNIVERSITY CONTACT INFORMATION Mobile:- Email:-Address: Cebu, Philippines Secondary Education- FILIPINO VIRTUAL ASSISTANCE Accomplished Freelancing Course Program