Mary Joy Becios

 Mary Joy Becios Email:- SUMMARY OF QUALIFICATIONS More than seven years of successful experience in Customer Service industry handling Sales and Order Management for a Telecommunications company based Australia. Proficient in using MS Applications such as MS Word, Excel, and Powerpoint. Knowledgeable in using Siebel, Oracle, and GEM Applications. Excellent communication, interpersonal, organizational skills. Exceptional flexibility, attention to detail with the ability to manage multiple tasks in a pressured environment. WORK EXPERIENCE Customer Relations, Sales and Order Management Responsible for customer service, duties included answering customer queries, selling mobiles, landline, internet and providing detailed information on products. Process the order manually in Siebel system Engaged in decision-making and delivering options and better solutions to Billing/Invoicing issues of customers/clients Assisted in the development of new policies and procedures. Assisted in the training of new customer service representatives and associates. Performed market research surveys on customer needs and requirements. Responsible for achieving and maintaining exceptional result in set KPIs and a balanced Scorecard. Generated repeat business through successful client follow-up. Involve key stakeholders for product at each stage of campaign, and report results once completed. Communicating with target audiences and managing customer relationships; Generate leads for products and services. Maintaining and updating customer databases Develop strategies and deliver excellent sales and after-sales services to maximize sales, customer satisfaction and retention. Market research and competitor analysis. Supporting the marketing manager and other colleagues. EDUCATION DE LASALLE UNIVERSITY, Lipa City, Philippines- Bachelor of Science in Marketing Management EMPLOYMENT HISTORY Sales Chat support representative-Teletech May 2013- Feb 2017 Account Development Executive- Ace Insurance Singapore- May 2011- March 2013 Customer Service Representative- Teletech Delivery Center, Lipa City, Philippines – May 2008- August 2010