Mary Ruth Gubguban Cano

Mary Ruth Belicena- | https://www.linkedin.com/in/mary-ruth-belicena-a1 | - Experienced Admin Assistant and Fashion Enthusiast With a Go-Getter Mentality For 2 years have I worked as a Benefits Administration Senior Associate and became knowledgeable of Human Resource processes. I was able to learn skills such as position management, on boarding / off boarding employees, handling payroll concerns and issues, and handling employee benefits. During my stay there, our team was the top team in the whole department almost every month. Skills Position management Handling payroll concerns and issues On boarding / Off boarding employees Making HR letters Handle time and attendance Leave management Experience Benefits Administration Sr. Associate Jul. 2017–Jun. 2019 Conduent Business Solutions, Inc. / Human Resources Department Supported 3 multinational companies and maintained a 98% or higher performance rating every month for 18 months Bolstered co-workers to get 100% accuracy on their processed transactions Carried out HR document requests from employees in a timely and organized manner Account SpecialistFeb. 2012–Dec. 2014 Convergys (now Concentrix) / Retention Department Achieved an award of being a Top Performer at one point and was ranked as one of the 10 best employees over a 10-month period Aided in the transition of new hires to operations that increased the site’s production output by 20% Stayed with customers until their concerns were resolved even if we had to stay on the phone with them for hours Resolved complaints and composed suitable responses in order to increase customer satisfaction and retention Education Bachelor’s in Applied Management2023 Brigham Young University – Idaho Bachelor’s in Mass Communication - Far Eastern University Manila, Philippines Volunteer Experience The Church of Jesus Christ of Latter-day Saints Jul. 2015-Feb. 2017 Full-time Missionary Supervised service representatives, and conducted weekly coordination and training meetings Instilled family values and basic life skills to individuals and small groups of diverse cultures and backgrounds