Mary Soto

I am an experienced professional with a diverse background in customer service, administrative assistance, and education.

During my two years as a Virtual Administrative Assistant at IGM Industrade in Monzon, Spain, I provided top-notch customer service and successfully managed various CRM software, including Zendesk, Shopify, Slack, Trello, and Dsers. I handled shipping orders on Dsers and AliExpress, created content using Canvas, and maintained client databases with Shopify. I also gained experience as a Community Manager, ensuring effective communication and managing projects and processes.

Furthermore, I am a dedicated and detail-oriented professional with excellent problem-solving and organizational skills. My ability to actively listen and effectively communicate, combined with my fluency in English and Spanish, enables me to connect with customers and colleagues from diverse backgrounds.