May Ann Cayco

May Ann Cayco #67-D Lakandula St. Parang Marikina City, Philippines-Cellphone no: (-/ Skype ID: annona301 Summary Customer Service Representative who maintains a high level of professionalism, patience and efficiency to minimize dissatisfaction and increase customer loyalty. Experience August 2013 to September 2015 West Business Services Voice Order Specialist Processing customer orders for technical services, from entering orders into the systems, to providing the status and timelines, to managing the lifecycle of the order until completion. September 2012 to July 2013 Manulife Business Processing Services Customer Care Specialist Answering to members’ inquiries regarding their claims, dental and medical benefits and coverage. March 2008 to May 2012 IBM Global Process Services Philippines Senior Customer Associate Providing technical and customer support to machine users, ordering supplies and collecting meter readings, dispatching technicians and updating account information to B2B clients. Education 2005 Systems Technology Institute College – Lipa City Bachelor of Science in Computer Science Personal Information Age :32 Date of Birth: May 30, 1985 Nationality : Filipino Skills Strong customer service and problem solving skill System software applications (MS Office, MS-DOS, CRM, Five9, Siebel)