Medylyn Garcera

I excel in the realm of customer service, demonstrating strong capabilities in multitasking and effectively addressing customer concerns related to their travel reservations. Additionally, I play a pivotal role in mentoring and guiding my fellow agents to enhance their problem-solving skills and provide more comprehensive resolutions to customer complaints. My responsibilities extend to overseeing and monitoring a team of 15 to 17 agents, aligning their performance with the specific requirements of our clients. My track record as a Top Performer for two consecutive quarters underscores my commitment to excellence in this role.

Beyond my professional endeavors, I'm a competitive gamer who relishes challenges and competition. I have an unwavering appetite for constructive feedback, as I believe it plays a pivotal role in honing my skills and contributing to continuous improvement in my field of expertise. I'm always eager to embrace new training opportunities and acquire fresh knowledge to further enhance the effectiveness and quality of my work.