Medylyn A. Garcera
PROFESSIONAL PROFILE:
Skilled as Operations, Supervisor for almost 4 years and 7 months. Monitor and
coach the agents in every process and identified opportunity in call handling.
Provide support for daily operational and administrative functions.
CONTACT DETAILS:
•-/-
•-• 1069 Purok 6 Brgy. Balogo Sorsogon City
WORK EXPERIENCE:
Customer Service Representative – (Short-Term Rental) – Property Management
Staykeepers Homes (UK Based Company – Upwork) – Jun 2021 – Aug 31, 2023
- Handles complaints, reviews, payment collection and email and phone support
- Manages Airbnb, VRBO, Booking.com and Expedia
Operations, Supervisor – Travel and Hospitality
Teleperformance Cebu – Jan 2016 – Jun 2021
- Manage to 16 agents to help them improving their skills in handling flights and hotel
Customer Service Representative – Travel and Hospitality
Teleperformance Ayala – Jan 2014 – Jan 2016
- Skilled in communicating with the client over the phone or email by providing resolution to their
concerns
- Consistent as being top performer month-over-month
- trained in Amadeus and Sabre
- handles Airline Schedule Change
Customer Service Representative
JHM Air Travel – Jan 2012 – Dec 2013
Customer Service Representative
Gateway21 – Jan 2011 – Dec 2011
SKILLS AND ABILITIES:
• Good communication and interpersonal skills
• Excellent organizational and multi-tasking skills
• Great writing skills
• Fluent in English
EDUCATION BACKGROUND:
Sorsogon State College
Bachelor in Elementary Education
• Graduated class of 2010
• Board Passer for Licensure Examination for Teachers
System Technology Institute
Diploma in Computer Studies
• Graduated class of 2003
CERTIFICATIONS AND TRAINING ATTENDED:
• Coaching for Success
• Airborne
• TOPS Supervisor Training