Melchor T. Roamar-
WORK EXPERIENCE:
Area Supervisor | Foodpanda Philippines, Inc.
November 2019 – May 2020
As an Area Supervisor I was in charged to oversee & be
responsible for the recruitment process inside of the
assigned area. Implementing new on boarding
processes in the assigned area and support the rider
supply manager. I am also responsible for the inventory
management of the area (uniforms, bags, e-wallet kits)
and cash collections from the equipment deposits.
Supporting the rider supply manager to roll out local
recruitment initiatives like recruit promoters, flyers,
partnerships. I am also a local point of contact for
emergency situations. Assisting the hub recruiters in
onboarding new riders in the platform.
Customer Support Representative |
Technology Philippines, Inc (Transportify)
Deliveree
November 2016-July 2018
Attracts potential customers by answering product and
service questions. Suggesting information about other
products and services. Handles inbound & outbound
calls on how to resolves clients and drivers’ problems
by clarifying complaints and inquiries. Determining the
cause of the problem and the best possible solutions.
Educating the customer and driver on how to use
Transportify platform.
Media Sales Advisor | TeleTech Customer Care
Management Philippines Inc
2016
Receives calls and emails inquiries and request from
the customer to create an Ad that will be published in
New Zealand’s newspaper. As a Media Sales advisor we
are also in charged to proofread and send it to the
customer for approval and advised the customer once
the Ad is now ready to publish.
Fleet Recruitment Specialist | Deliveree Technology
Philippines, Inc (Transportify)
Point of Sale (POS)Technical Support | Go3 Infotech
Solutions Inc.
April 2019 – September 2019
-
Assisting the Head of Business Innovation to ensure an
adequate supply of vehicles that will handle the
growing number of clients. Presenting onboarding
deck for individual truck owners and trucking
companies and discuss how can they earn if they will
be onboarded in Transportify platform. Summarizes
and evaluates data for reporting purposes.
Assist customers in installing POS system.
Troubleshooting POS system issues and assisting
customers in designing their food menu.
Fleet Coordinator | Deliveree Technology Philippines,
Inc (Transportify)
Resolving customer concerns regarding their internet,
phone, and television services by troubleshooting.
Doing minor sales by offering customers an upgrade to
their current plans.
August 2018 – April 2019
Assisting drivers concern regarding their bookings.
Ensure all tickets reported from customers to their
drivers were properly addressed and do necessary
action. Offers guidance to contracted drivers on the
best ways to maximize their earnings while delivering
high level of customer service. Ensuring all drivers
understand and procure the licenses and permits they
need to legally carry loads to customers destinations.
Comcast Technical Support Representative | West
Contact Services Inc-
Verizon High Speed Internet Technical Support Level
III Chat Support Team | Alorica Pacific Rim (formerly
ACS Advance Contact Solution-
Providing assistance to agents for escalated technical
issues with approval of team leader. Gives
recommended approval without the assistance of the
supervisor in case agent needs one for sending out a
field tech, request for new modem or when customers
want to expedite their field tech appointment.
FS (Floor Support) Level 3 Offline| Alorica Pacific Rim
(formerly ACS Advance Contact Solution)
Supports newly hired agents upon entering the
production floor on how to handle calls and how to
deal with customers. Conducting mock calls to know
what the agent's strengths and weaknesses are.
Assisting the supervisor in handling his/her team and
provides summary report to supervisor of agent/s
recommendation.
GTMG (Global Ticket Management Group) Outbound
Team | Alorica Pacific Rim (formerly ACS Advance
Contact Solution)
Verifies ticket status by calling customers and asking if
their connection is working properly. Conducts
technical support in case issue has not been resolved.
Takes note of customer's additional concerns or
instructions and double checks daily ticket bucket in
case of overlooked tickets that needs to be followed
up.
GCOB (Get Connected Outbound Team) | Alorica
Pacific Rim (formerly ACS Advance Contact Solution)
Distributes tickets for agent’s call back and tickets that
needs further resolution to the appropriate
department (escalation, orders, etc.) Handles special
requests of customers and forwards it to the supervisor
or manager.
Technical Support Representative - Cricket Account |
Teleperformance
2007
Provides mobile support to customers on installation
or update issues of their phone's operating system or
applications and answering inquiries regarding mobile
applications like additional charges to the customer.
Montage / Music Specialist | FullyBooked-
Helps customers find music tracks and provides
recommendations. Creates request/s to supervisor or
supplier in case the customer is looking for a specific
album and making sure that inventory is always
updated every day.
Dispatcher | Aramco, Saudi Arabia-
Assisting the customer on their aircondition unit issues
and dispatch the field tech to fix the problem.
Completing all tickets by the end of our shift and
creates a report to the supervisor or manager detailing
the status of each reported issue and advise them of
any follow ups or backlog issues.
Educational Background
BSCS Bachelor of Computer [Major in Computer
Secondary Education | Jose Rizal University-
Character References
Ms. Sherie Fabian
Business Development Manager
Transportify Philippines-
Ms. Jerrel Ocampo
Sales Support Associate
Transportify Philippines-
