OBJECTIVE
To become a part of a team that is geared towards success, where I can use my knowledge skills, and experience to achieve growth for the company as well as myself.
PROFILE
Honest, sincere, confidential, ethical, and professional conduct.
Desires to produce quality work in an effective, efficient, and timely manner.
Open to change, adaptable with an initiative to pursue creative improvement.
Successful experience in customer service, quality assurance by the execution of flawless events; which has honed my interpersonal and team leadership skills.
Ability to quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, language, tools, and testing methodologies.
Comprehensive knowledge of the operating procedures and services of the hotel industry
Flexible with the ability to work on own initiative
Education/Qualification
BSc. Business Administration University of the Caribbean (present)
NCTVET Level II Certificate (Bus. Administration) Kenilworth HEART Academy -)
4 CXC (General and Technical Proficiencies) Green Island High -)
Proficiencies
Prestige Application Software
Secnet
Saber Global Distribution System
PROFESSIONAL EXPERIENCE
Sandals Royal Plantation
Guests service manager/ Assistant operations manager Guest Experience Manager2018-Present
Foster a relationship with the relevant managers to ensure effective
Communications guests related issues.
Conduct and coordinate periodic guests/customer service training with team members
Follow up and follow through with all guests related issue/ seeing to it that all are resolved
Entreat guest/ providing product knowledge as well as encourage customer feedback
Review weekly internal guest’s questionnaire summary.
Personally meet all guests, follow up with them to ensure quality assurance
Nightly restaurant audits/ guests interaction
Overseeing all nightly hotel operations
Create and complete weekly customer reports
Provide information to general manager and hotel manager
Grand Palladium Resort and Spa
Wedding Coordinator-
Greet and welcome guest to property
Play integral role in fam trips conducted at the resort
Direct contact with guests on behalf of company
Plan wedding/event via email/phone/face-face
Execution of events
Supervise function team, including functions manager
Conduct site inspection
Sales and marketing (upgrades, private events etc.)
Exhibit expositions
Handle guests concerns/issues
Report and record guest issues & requests to relevant personnel
Handle telephone calls/emails in a timely manner
Provide information to internal & external guest
Correspond with internal department and external vendors
Travel Club (VACATION TECHNOLOGY) -
Provide information for guest queries
Handle telephone calls in a timely manner
Liaise with other departments to ensure that objectives are met
Produce monthly sales report
Do staff schedules
Assist with training exercise
GRAND PALLADIUM RESORT AND SPA
Sales Clerk 2009 -2011
Monitor calls
Receive stock
Inventory on a monthly basis
Cashier duties
NATIONAL TRAVEL SERVICES
Travel Service Agent -
Handle telephone calls
Develop and submit visa applications on behalf applicants
Schedule visa interview and appointments
Develop daily service charge reports
Handle company's lodgments
Process passport applications on behalf of applicants
Handle FedEx packages (outgoing and incoming)
Produce quotation for tickets and develop itinerary based on clients stipulation
Handling company's email
Certificates Awards earned
Service excellence award: Special recognition and certificate was awarded to me for continued outstanding services here at the Grand Palladium. I get nominated for same each quarter.
Smile and courtesy award: was awarded to me at the same place on two occasions
Sales inspiration training certificate: Special training was emphasized, to build techniques and character geared towards great sales strategies.
Sales inspiration training certificate:
American friendly sales training; emphasis was placed on knowing how to sell to our customers
Time management
Emotional intelligence
Personal branding
Couching and mentoring
References
Tashoy Baugh- Holness-JP
Office of the Prime Minister
Kingston Jamaica
Tel. -
