Mhel Angelo Diesta

MHEL ANGELO B. DIESTA--2nd Floor FCD Building, #700 J.P. Rizal Avenue, Barangay Valenzuela, Makati (1208) Cellphone Number:- I. PERSONAL DATA NICKNAME: “Angelo” or “Gelo” MAIDEN NAME: Baccay FAMILY NAME: Diesta DATE OF BIRTH: November 11, 1989 AGE : 25 years old SEX: Male CIVIL STATUS: Single HEIGHT: 5’7 WEIGHT: 80 Kg. II. EDUCATIONAL BACKGROUND COLLEGE : June 2007-March 2011 Licentiate Degree in Philosophy and AB Classical Philosophy University of Santo Tomas, España Boulevard, Sampaloc, Manila (1015) SECONDARY : June 2003-March 2007 San Jacinto Seminary Peñablanca, Cagayan : June 2002-March 2003 Immaculada Concepcion Colleges Bacoor, Cavite ELEMENTARY : June 1995-March 2002 Woodridge School (now Woodridge College) Bacoor, Cavite III. OFFICES AND ASSIGNMENTS: A.) CENTRAL SEMINARY: President of 4th year class in Philosophy, Formation Year-. Member of the Spirituality Committee. Formation Year-. Member of the Literary-Academic Committee, Formation Year-. Secretary of the Philosophy Department, Formation Year-. Secretary of 3rd year class in Philosophy, Formation Year-. Assistant News Editor of the “Benavides”, Formation Year-. Member of the Literary-Academic Committee, Formation Year- Secretary of the Philosophy Department, Formation Year-. President of the 2nd year class in Philosophy, Formation Year-. Secretary of the 1st year class in Philosophy, Formation Year-. Bell-ringer (Monday Schedule), Formation Year-. B.) UST FACULTY OF PHILOSOPHY: Secretary of 4th year class in Philosophy, School Year-. Secretary of 3rd year class in Philosophy, School Year-. Member of the Editorial Board of “The Thomasian Philosopher”, School Year- News Editor of “The Owl”, School Year-. Secretary of the 2nd year class in Philosophy, School Year-. Secretary of the 1st year class in Philosophy, School Year-. IV. EMPLOYMENT: A.) Birches Group LLC Compensation Analyst (Latin America) -We focus on providing market data that delivers tangible results for our clients, mostly developing countries. We conduct an in-depth compensation and benefits surveys that take the trend of global labor markets. s January 2017 – Present B.) Global Benefits Group Processing Philippines Incorporated Member Services Coordinator (Spanish Speaking Representative) -We oversee explaining the health benefits of the member based from his/her insurance plan. We make arrangements with the health facility/hospital for direct-billing and pre-approval of a medical procedure. We assist the customer on sending their invoices to the claims department for reimbursement. May 2016 – October 2016 C.) Maersk Global Service Centres Philippines Limited Customer Experience Process Expert (OTCS Import – MIC Mexico Cluster ) -We are in charge of the importation of goods in Mexico telling the consignee/client what he/she needs to do so that the container can be released. We send arrival notices and bill of lading so as the customer is informed on the Estimated Time of Arrival for the container, information of the content of the container and the total amount of local charges. We assist the customer on sending their commission letters so that their customs broker can proceed on the release of the container. April 2015 – April 2016 D.) OCWEN Business Solutions Customer Care Representative (Customer Care/Collections - Spanish) -We are responsible of doing customer service and collections for mortgage clients. We collect their payments using their checking account or simply note their "PROMISE TO PAY" citing when they are going to make a payment, how much would be their payment and how they would send it. In case we cannot collect anything from the client and we know that he/she is months delayed, we are going to ask the reason of their financial difficulty and try to offer some payment plan so that they can catch up and not end up foreclosing the property. January 2014 - April 2015 E.) StarTek Philippines Order Support Representative (Back Office Support) -We are responsible of establishing and disconnecting phone lines for wire, internet and cable services for the customer. We also modify the features of their account using an MS-Dos System either to add or take away something as per customer request. September 2012 – January 2014 Technical Support Representative (Phone Repair/Dispatch) -We are in charge of doing phone troubleshooting and providing technical resolutions such as phone dispatch (technical engineers on-site) and fixing lines on our end via refresh.  November 2011 – August 2012 V. SPECIAL COURSES : A. ) Language Spanish Level 1-8 Intensive and Extensive Spanish (Nivel A.1.1-B.1.1) Instituto Cervantes Manila, T.M Kalaw St., Ermita, Manila (1000) October 2012-July 2013 French (Basic) Level 1-2 Intensive French (A2) Alliance Française de Manille, 209 Nicanor Garcia St., Bel-Air, Makati (1209) June 2014-July 2014; August 2016 – Present B. ) Logistics Lean Six Sigma Lean Six Sigma Yellow Belt Whitehall Management Consulting Inc., DLSU Graduate School of Business, 5th Floor, Tower II, RCBC Plaza, Ayala Ave., Makati (1226) December 4, 2015 C. ) Business Human Resource Management Human Resource Management Training (Fundamentals) Business Coach Inc., Unit 705, F Atlanta Centre, 31 Annapolis St., Greenhills, San Juan (1503) February 11, 2016