Michael Aure

Michael B. Aure L7 B7 Diego Silang Avenue Western Bicutan, Taguig-- Work Experience: QBE GSSC 23rd Floor. Net Cube Building 3rd Ave. corner 30th St. Bonifacio Global City, Taguig March 2014- Present - - - - - March 2014 –September 2014 Customer Support Officer (AIIB) – processing new businesses, calculating premiums and making sure all documents received are complete. Also part of the endorsement team who mainly focuses on any changes needed on every policy, calculating premiums September 2014 – March 2015 Policy Support Specialist (PSS) Commercial Lines – triaging and checking all documents received from the brokers are complete then send it out to appropriate department March 2015 – April 2016 Assistant Underwriter (Agri)- mainly focus on processing policies up for renewal, checking all changes made for the current policy period April 2016 – May 2017 Processing and Rating Technician (UIC Commercial Lines) – deals with current and new businesses that need insurance coverage. Mainly focus on non-life insurance coverage and entering the business information on the system, analyzing premium. Also deals with changes that insured wants in their policy and providing accurate information and premium applicable. June 2017 – Present Assistant Underwriter (Farmers Union Insurance) – deals with policies up for renewal, also approves changes necessary needed for each policy FIS Global Solutions Inc. 9/F Ecoplaza Building. Pasong Tamo Ext. Makati City September 2011- March 2014 - Ceridian (Health Care Flexible Spending Account) Inbound Customer service –answers customer’s benefit inquiries Special Case Management Team- tracking all cases made by representatives -doing call backs to customers -making sure all cases made by representatives were done accurately Iqor 17/F Tower 2, RCBC Plaza Ayala cor. Gil Puyat Ave, Makati City January 2009-September 2010 - - American Express (inbound and outbound collection) First party collection – collection of credit card debts/ payments Customer service –answers customer’s credit inquiries and process payments Allied Interstate (inbound and outbound collection) Third Party Collections - different accounts (book club, DVD and CD accounts, magazine subscriptions) Access Worldwide Inc. 18/F Yuchengco Tower, RCBC Plaza Ayala cor. Gil Puyat Ave, Makati City March 2006-April 2008 - - - Embarq (Tel Co.) – Report Writer/ Sales Verification October 2007-April 2008 Prepares monthly account revenues for agent sales Prepares daily commission reports for agents Compiles daily sales report for the account Does email support Does follow up calls on invalid or incomplete agent sales Corresponds with clients on account sales status Sales Verifier (Quality Department) March 2007- October 2007 The Virginian Pilot Newspaper (business to client and business to business) South Western Bell Telecommunications (US Representatives) Wild Blue (DSL provider) and AT&T South East Listen, evaluate and validate agent sales for both local and onshore (US) agents Coach and provide feedback to agent/s on critical sales issues Compile daily account sales validation reports Send daily report to onshore (US) counterparts on account sales Send correspondents to onshore (US) counterparts on local sales issues and concerns Sales Representative (Outbound) March 2006 – March 2007 Do sales call for 2 accounts –VA Pilot (newspaper) and Time Life (CD) Consistently able to meet required daily sales quota Handled business to business account AccessCall Solutions Pearl Bank Center Valero St. Makati City - Sales Representative (Outbound) October 2005 – April 2006 Online Directory (Local Area Yellow Pages) Bellsouth (Phone Switching) Conduct sales call Consistently able to meet required daily sales quota Handled business to business account Advanced Contact Solutions 18/F Citibank Center Paseo De Roxas, Makati City - Customer Service Representatives (Inbound) January 2005 – April 2005 Take incoming calls for local telecommunication company (prepaid cellular phones) Answer customer inquiry Assist customers in basic troubleshooting on cell phone MMS configuration Trainings Attended Coaching for Performance Training (Access World Wide Inc.) Basic MS Excel Training (Access World Wide Inc.) Quality Paradigm (Access World Wide Inc.) Education October 2004 AB English (Language) Far Eastern University Nicanor Reyes St. Manila Personal Information Name: Michael B. Aure Age: 35 Birth date: February 21, 1983 Character References: Paul Henry Gallardo Team Leader – QBE - Gliaza Cortez Agpawa Quality Analyst - QBE - Pamela Domingo - Team Leader – QBE