ANJELO ISAAC
DIGITAL MANAGER | CONTENT WRITER
VIRTUAL ASSISTANT
WORK EXPERIENCE
MICHAEL JEDD ANJELO
ZABALERIO ISAAC
CONTACT INFORMATION
Gold corner Nickel Streets, Pag-ibig
Saint Peter II Subdivision
Gulang-Gulang, Lucena City
Province of Quezon 4301--
@mjazi
@MJAZI01
https://t.ly/mjazi-portfolio
Project Manager
Assisted in defining project scope and objectives and ensuring
feasibility
Built relationships with both prospects and clients and the
community to promote long-term business.
Coordinated internal resources, manpower, and clients for the
flawless execution of campaigns and projects
Created spreadsheets, diagrams, and process maps to document
needs
Delegated project tasks based on team members' individual
strengths, skill sets, and experience levels
Ensured that all projects are delivered on-time, within the scope,
and within budget
Established comprehensive project plans to be shared with clients
as well as other staff members
Generated detailed project plans to monitor and track progress
Managed client's Social Media Content Posting, Outreach, and
Curation
Reached out to prospects and third party providers to locate
interested businesses willing to collaborate or partner up
Reported and escalate to management as needed
Tracked project performance, specifically to analyze the successful
completion of short and long-term goals
Used and continually develop leadership skills
Worked on other related duties as assigned
Client Acquisitions Agent / Digital Manager
Built relationships with prospects and clients and the community
to promote long-term business.
Contacted potential clients via outbound calls to locate interested
businesses willing to collaborate, partner up, or acquire outsource
services
Connected with potential clients via contact form marketing to
locate interested businesses willing to collaborate, partner up, or
acquire outsourced services
Curated customer interactions or transactions, recording details of
inquiries, complaints, or comments, as well as actions taken.
Handled scheduling and setting-up well-qualified appointments to
discuss offers and proposals.
Mentored, guided, and assisted new hires with system navigation
and call handling via roleplay and shadow sessions.
Responded
to
all
customer
inquiries
thoroughly
and
professionally.
Worked on additional tasks, with appropriate and detailed
instructions.
WORK EXPERIENCE
INTRODUCTION
An enthusiastic and adaptable 33-year old
individual with specialized experience in the
fields of content and creative writing,
consumer solutions, technical, financial
services, and the online gaming industry.
With extensive training and experience as a
capable and competent Contact Center (CC) /
Business
Process
Outsourcing
(BPO)
representative, with an accumulated seven (7)
years of working experience as a capable and
dependable Customer Solutions, Financial
Care, and Technical Support Representative.
Additionally, with four (4) years worth of
work extensive experience as a freelance
content and creative writer, as well as
handling On-Page SEO and WordPress, and as
a dependable Virtual Assistant, and two (2)
years working as a Digital Marketer and
Social Media Manager. Dedicated to providing
excellent customer support, keep up-to-date
with changes in technology, and beating
deadlines to offer the optimal service &
solutions experience.
Virtual Assistant / Appointment Setter
Built relationships with leads and community to promote long
term business.
Contacted potential leads from provided call lists via outbound
calls to located individuals with the intention of selling their
properties.
Handled Setting, scheduling, and managing well-qualified
appointments, for the investor to discuss offers and proposals.
Kept records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
were taken.
Mentored and assisted new hires with system navigation and call
handling via roleplay and shadow sessions.
Participated in group discussions, huddles, and meetings
Provided detailed reports regarding tasks for EOD and KPIs
Responded
to
all
customer
inquiries
thoroughly
and
professionally.
Worked on additional tasks, with appropriate and detailed
instructions.
Freelance Content Writer / On-Page SEO / Virtual Assistant
Authored articles that are optimized for the Web, with succinct,
fact-filled content, that is cross-referenced with backing
information and sources.
Contacted potential leads from provided call lists via outbound
calls to located individuals with the intention of selling their
properties.
Researched topics and provide various detailed options for clients
to choose from that would fit their needs.
Handled Setting, scheduling, and managing well-qualified
appointments, for the investor to discuss offers and proposals.
Managed daily calendar activities, set up reminders, and
maintained organized schedules
Oversaw basic set-up for WordPress Websites for SEO
Provide various levels of customer service
Worked on additional tasks, with appropriate and detailed
instructions.
Content Writer
AWARDS RECEIVED
Most Outstanding Employee of
the Year, Pixelpoint Hive (2015)
Best Mobile App Design, HGFZ
Graduate Center (2014)
Design Awards, Cliffmoor
College (2012)
Authored articles that are optimized for the Web, with succinct,
fact-filled content, that is cross-referenced with backing
information and sources.
Organized material and complete writing assignment according to
set standards regarding order, clarity, conciseness, style, and
terminology.
Participated in group discussions, huddles, and meetings
Researched topics and provide various detailed options for clients
to choose from that would fit their needs.
Reviewed published materials and recommend revisions or
changes in scope, format, content, and methods.
Provide various levels of customer service
Worked on additional tasks, with appropriate and detailed
instructions.
WORK EXPERIENCE
SKILLS SUMMARY
Project Management
Software Development
Budgeting and Cost Analysis
Enterprise Resource
Planning
Staff and User Training
Process Improvement
Social Media Management
Content & Creative Writing
Google Docs
Research and Data Gathering
Virtual Assistance
Graphics Design
Business to Consumer
Intercation
Lead Generation
Freelance Content Writer / On-Page SEO / Virtual Assistant
Authored articles that are optimized for the Web, with succinct,
fact-filled content, that is cross-referenced with backing
information and sources.
Contacted potential leads from provided call lists via outbound
calls to located individuals with the intention of selling their
properties.
Researched topics and provide various detailed options for clients
to choose from that would fit their needs.
Handled Setting, scheduling, and managing well-qualified
appointments, for the investor to discuss offers and proposals.
Managed daily calendar activities, set up reminders, and
maintained organized schedules
Oversaw basic set-up for WordPress Websites for SEO
Provide various levels of customer service
Worked on additional tasks, with appropriate and detailed
instructions.
Senior Process Executive (ComputerShare)
Actively trained with Product Specifications, Technical and
Customer Relations
Conferred with customers by telephone to provide information
about products or services, take or enter orders, cancel accounts,
or obtain details of complaints.
Finished contract forms, prepare change of address records, or
issue service discontinuance orders, using computers.
Improved quality results by adhering to standards and guidelines;
recommending improved procedures.
Kept records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken.
Maintained communication equipment by reporting problems.
Obtained and examine all relevant information to assess the
validity of claims and to determine possible causes, such as a death
in the family, bankruptcy and the like that could change their
policy.
Updated job knowledge by studying new product descriptions;
participating in educational opportunities.
Amazon Seller Central
Client Relations Management
General Administrative
Support
Wordpress & WIX
"Experience is not what happens
to a man; it is what a man does
with what happens to him."
-Aldous Huxley
Texts & Pretexts: An Anthology With Commentaries
WORK EXPERIENCE
EDUCATIONAL HISTORY
INFORMATICS - Lucena
Advanced Speech Communication &
Media Studies
May 2007 - August 2007
Contact Center Finishing Course
(CCFC)
March 2007 - May 2007
Systems Technology Institute (STI)
College of Nursing - Lucena
Bachelor of Science in Nursing
June 2004 - April 2007
Customer Support Specialist (Sirius XM)
Technical Chat Support Specialist (Xbox Live)
Actively trained with Product Specifications, Multitasking,
Financial Handling, Shifting Schedules, Communication Skills,
Technical, and Customer Relations
Acquired knowledge regarding common issues and concerns of
login, account security, and account access to XBOX Live
community, and Sirius XM
Conferred with customers by telephone to provide information
about products or services, take or enter orders, cancel accounts,
or obtain details of complaints.
Finished contract forms, prepare change of address records, or
issue service discontinuance orders, using computers.
Kept records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken.
Maintained and improved quality results by adhering to standards
and guidelines; recommending improved procedures.
Obtained and examine all relevant information to assess the
validity of claims and to determine possible causes, such as
extreme weather conditions that could increase utility bills.
Updated job knowledge by studying new product descriptions;
participating in educational opportunities by participating in
group discussions, huddles, and meetings
Technical Support Specialist (AT&T Uverse)
TRAININGS RECEIVED
Project Management Training
Advanced Speech and Communication
Intermediate Graphic Design
Digital Marketing & Management
Canva & Photoshop Refresher
Social Media Management
Amazon Seller Central Management
Time Management
Actively studied Product Specifications, Multitasking, Financial
Handling, Shifting Schedules, Communication Skills, Technical,
and Customer Relations
Acquired knowledge about technical specifications and product
details as well as setup of Uverse Home TV, Phone, as well as
Internet configurations and network connections
Conferred with customers by telephone to provide information
about products or services, take or enter orders, cancel accounts,
or obtain details of complaints.
Contributed additional assistance by suggesting and checking
alternate spellings, locations, and/or listing formats
Determined, calculated, and quote charges for services such as
long-distance connections and annual memberships.
Finished contract forms, prepare change of address records, or
issue service discontinuance orders, using computers.
Kept records of customer interactions or transactions, recording
details of inquiries, complaints, or comments, as well as actions
taken.
Maintained and improved quality results by adhering to standards
and guidelines; recommending improved procedures.
Obtained and examine all relevant information to assess the
validity of claims and to determine possible causes, such as
extreme weather conditions that could increase utility bills.
Updated job knowledge by studying new product descriptions;
participating in educational opportunities by participating in
group discussions, huddles, and meetings