Michael Joseph Manit

Michael Joseph Manit 45-A Carnation St. Buhangin, Davao City,- Objectives:​​ • to attain knowledge and experience and at the same time grow in a BPO industry Experiences: Sutherland Global Services​,​ ​(Sutherland Davao Building B, Luisa Complex, Jacinto Extension Davao City) April 2010 - May of 2010 Customer Service Representative for a 2 month seasonal program, Florists Transworld Delivery. I assist customers to book flower delivery on mother’s day through live-phone interaction. Cybercity Teleservices​ ​(Door No. 3 ANC Building. Lapu-lapu corner Sobrecarey St. Davao City) April 2011 - May 2011​ Customer Service Representative for a 2-month seasonal program, 1-800 Flowers. I assist customer through live-phone interaction in booking flower delivery on mother’s day. In addition, I also process refunds for those orders that weren’t received by the customers. I gained new knowledge on how to handle irate customers who are resenting on the feeling of not receiving the flowers was a big aid for me as a customer service representative. Sutherland Global Services​ ​(Sutherland Davao Building B, Luisa Complex, Jacinto Extension Davao City) November of 2011 up to October of 2012 Billing Information Representative for Symantec Norton Support (Anti-Virus Software). I handle customers who have problems with their anti-virus software and also for customer who would want to get a refund for the Annual-Renewal Charges. VXI Global Holdings​ (​Robinsons Cybergate 2nd floor, JP Laurel Ave., Davao City)​ November of 2012 - October of 2014 Tech Support Tier 2 ICM trained for AT&T U-verse. I troubleshoot and resolve issues in regards with TV, internet and phone through live-phone interaction. Convergys Phils​.​ ​(4th ​ ​ Floor, Abreeza Corporate Center, JP Laurel Ave Bajada, Davao City) January of 2015 - April2016 Tech Support (tier 3) representative for Time Warner Cable Business Class. I assists customers of Time Warner Cable in troubleshooting technical issues for Phone, TV, internet and Time warner Wi-Fi hotspot connections for business class clients through live-phone interaction. Demand Sciece​ ​(71 JP Laurel Ave Agdao Davao City ) April​ of 2016 – Oct 2016 Outbound Support for Pure B2b Telemarketing Team, (Lead Generation) Calls Possible Leads and sends white papers for different campaigns such as microsoft,lenovo, mac etc. Education: • BS Business Management, Ateneo De Davao University,- Reference: Jennifer Padin #- (Training Manager VXI Global Holdings)