Michaela Kre-Issa Joy Pidor

Michaela Kre-Issa Joy Pidor Email: Resourceful and organized individual with extensive interest in providing administrative and clerical support. Proficient in microsoft office specifically in Word, Powerpoint and Excel. Has strong work ethics and positive attitude. Skype: EXPERIENCE CTC BPO INC​ — C ​ ustomer Service Representative -- QUALIFICATIONS ● Expert with 5 years December, 2015 - July, 2019 ● Assisted Directv technicians on their daily routes. ● Answered phones and responded to customer’s requests and inquiries. ● Managed customer’s appointment schedules. ● Transferred customer calls to appropriate departments. ● Responded to technician supervisor’s request through chat support. ● Completed daily call logs and reports. MRD MARKETING ​ — V ​ irtual Assistant (Part-time) September, 2018- June, 2019 ● Assisted client with powerpoint presentation and other administrative functions. ● Created business proposal and business presentation. ● Organized receipts and clients schedule. ● Managed emails. Customer Service experience. ● Flexible to work all hours. ● Able to multi- task on a regular basis. ● High speed internet connection and capable home computer. AWARDS Agent of the Month- Best agent- Lowest AHT- Onlinejob.Ph ​— D ​ ata Scraper Project Based ● Collected information from online magazines and compiled it into spreadsheet or local files. Lowest Ringing Time- Most Improved AHT- Top Agent- EDUCATION Ateneo de Davao University, D ​ avao City — ​Bachelor of Arts in Political Science Minor in Philosophy- Top Agent- Top Agent- Top Agent- Top agent of the month-Top 3 - Top agent of the monthTop- Top agent of the week- TRAINING AND SKILLS Top 1​ ​- EQ & 7 Habits of Highly Effective Individual - EQ & 7 Habits of Highly Effective Individual - Top agent of the weekTop 1​ ​- Top agent of the weekTop 1​- Top DD- Top QIS Rater- Top QIS Rater-