Michelle Macalalad

MICHELLE CLETO MACALALAD 146 Dr. Alejos Street, La Loma, Quezon City Mobile number:-- OBJECTIVE: · To be part of a company of good reputation where I can apply my acquired knowledge and skills. EDUCATIONAL BACKGROUND: TERTIARY: University of Santo Tomas-, Commerce SECONDARY: Saint Theresa’s College-, Graduate ELEMENTARY: Saint Theresa’s College 1979 – 1986, Graduate SKILLS: · Computer literate (Knowledgeable in MS Office Applications, Internet, E-mail, etc.) · Excellent communication skills (written and oral) · Goal oriented, punctual, hardworking . Able to deal effectively in high pressure situations required . Initiative, enthusiastic and has a positive attitude . Able to work under deadlines while maintaining quality of work WORK EXPERIENCE: Supply Chain Support (July 2014 –October 2016) Ingram Micro Philippines Three World Bldg., Upper McKinley Rd, Mc Kinley Hill, Taguig City Outbound Service Representative (August 2010 –July 2014) Ingram Micro Philippines Three World Bldg., Upper McKinley Rd, Mc Kinley Hill, Taguig City Outbound Service Representative (September 2006-August 2010) Ingram Micro Philippines EPLDT Ventus, Vocativ Inc. 31st St. cor. 2nd Ave., ESquare, IT Park, Bonifacio Global City Food Server (October 2005-August 2006) Station 2 5 Sgt. Esguerra St., South Triangle, QC Cashier (September 1999-March 2001) Dencio’s Bar and Grill 24 Sct. Albano St. cor. Mo. Ignacia Ave., West Triangle, Quezon City Junior Manager (July 1996-May 1997; August 1998-June 1999) Wenphil Corporation Alabang JOB DESCRIPTION Supply Chain Support The Supply Chain Support Representative is responsible for providing support to assigned Managers and Teams in the creating purchase order numbers from order requests, recreating and correcting data entries and converting multiple data sources in to different formats, running of data sheets in MS Excel based Macros, documentation of reports, and delivering the accurate data output to the requestors in a timely manner. Apply any updated process guidelines respectively and diligently. Ensure that all received request e-mails are responded and fulfilled. Outbound Call Center Representative The Outbound Customer Contact Rep (OCCR) is responsible for placing outbound calls to customers of a given calling campaign. The OCCR must identify the Decision Maker (DM) and complete the goal of the call as defined by the calling campaign. OCCR must accurately complete a call log for each dial and dispatch emails to all participants that agree to receive one. The OCCR will provide continual customer service and be able to deliver answers to customer’s questions. Cashier As a cashier, I am responsible for maintaining outstanding customer service as per company standards, processing sales quickly, accurately and efficiently, cash register operations and safeguarding company assets. I also make sure that I have solid product knowledge and all other aspects of customer service and maintain an awareness of all promotions. I accurately and efficiently ring on registers and accurately maintain all cash and media at the registers. I also communicate customer requests to management. I also maintain orderly appearance of register area. Any other tasks assigned from time to time by any manager, I do it as well. I have contributed several ideas on calculations of some financial reports. Junior Manager/Shift Supervisor As a junior manager or shift supervisor, I am responsible for ensuring smooth production operation during shift. I also Train and coach production line employees and conduct employee performance reviews. I am also responsible for employee breaks, overtime assignment, and back-up for absent employees. I also coordinate production startups, shutdowns, and changeovers. I am responsible to meet shift production goals and responsible for quality control. I make adjustments as necessary during shift to produce product within specifications and reject product outside of specifications. I also communicate with other Shift Supervisors and Store Manager. I ensure a clean and safe work area, do complete shift paper work and assist in production as necessary Food Server As a food server, I set up side station and perform assigned side work. I cordially greet guests; distributes menus and takes orders answering questions and suggests menu items. I then turn order into kitchen and informs kitchen staff of any special requests or procedures. I assemble and serve the order. I check back to ensure members/guests satisfaction. Suggests and serves dessert, coffee, and after dinner drinks. I also present the bill verifying accuracy on all charges. I keep tables, dining room, and service stations neat and tidy, advising manager of any complaints as they occur. I also perform clean-up and closing duties as assigned, attending pre-meal briefings as requested. Trainings and Certificates: Six Sigma On-Line Awareness TrainingMarch 2011 Ingram Micro-Asia Pacific Presentation Skills WorkshopMarch 2012 Ingram Micro Philippines