Michelle Mateo

I have worked for an E-commerce Business since March 2017. As a Customer Service Representative, I answer help desk tickets via Zendesk platform, moderate Facebook contents via AgoraPulse, provide proof of shipment and/or resolution to win a PayPal dispute and communicate with suppliers via Aliexpress. I have a great eye for detail that enables me to deliver efficient and effective work.

Other companies I have worked with as CSR are the US and Australian-based Telecommunication Companies where I answer phone calls as Tier 1 Support and up-sells cellular phone models. Another position I have held before is a Tier 2 Technical Support for a US-based Accounting Software where I fix errors during the installation process and also up-sells premium software.

I can take care of your valued customers by:

• providing a satisfactory support with their inquiry

• analyzing the issue and giving an effective resolution

• reach out to customers leaving negative reviews

• ensuring that the customer has a satisfying buying experience so they can be our repeat customers

I will take ownership of whatever task you will provide and see to it that you’ll be satisfied with the result.

My long-term goal is to help my clients achieve their goals in providing excellent service to their customers as it will not only benefit me professionally but also personally as I take simple joy in helping customers resolve their issues.

I'd love to talk more about what I can contribute to your growing company. Just let me know and I can definitely hop on for an interview.