Michelle Mateo

 MICHELLE LOTERTE MATEO Imus, Cavite Philippines Skype Id: live: kizie.chelle20 E-mail Address:- PERSONAL DATA: DATE OF BIRTH: January 30, 1987CIVIL STATUS: Married HEIGHT: 5’3”SEX: Female EMPLOYMENT RECORD: March 2017 – PresentToasty Tech, Inc. E-commerce Customer Service Representative Answers chat and e-mail tickets via Zendesk Platform Moderate Facebook Comments Fulfills order and processes refund through Shopify Communicates with the supplier through Aliexpress using client’s credentials via Remote Connection Submits proof of shipment and provides resolution to win PayPal disputes October 2016 – March 2017RareJob Online English Tutor Homebased Online English Teaching for Japanese beginners, kids and even adults October 2015 – March 2016Acadsoc Limited Online English Tutor Homebased Online English Teaching for Chinese beginners, kids and even adults Handled students for Business English February 2015 – July 2015TaskUs Inc. Customer Service Representative – Inbound Handled billing inquiries, shipping status and process replacement orders Upsell latest phone models December 2012 – March 2013ACS Xerox Philippines, Inc. Customer Service Representative - Inbound Handled customer’s inquiry for healthcare and transportation services. September 2012 – December 2012Genpact Services LLC - Alabang Customer Service Representative - Inbound Activates reloadable prepaid cards Upsell personalized VIP cards March 2010 – August 2010Stream Global Services - Shaw Blvd. Technical Support Representative - Inbound Provides technical support in installation and troubleshooting errors Upsell subscription upgrades May 2008 – March 12, 2010Teletech - SM City Bacoor Customer Service – Back Office / Outbound Processes back of house applications orders for fixed line & mobile phones; Make outbound calls to customers for order clarification & modifications; Schedule/Reschedule phone line installation appointments SEMINARS ATTENDED: Communication Skills Enhancement NCO-RMH Teleservices Asia Pacific Academy 4F ELJ Building, Mother Ignacia Avenue, Quezon City April 11 - 12, 2007 EDUCATIONAL ATTAINMENT: COLLEGE: AMA COMPUTER COLLEGEPHILIPPINE CHRISTIAN UNIVERSITY Dasmariñas City, CaviteDasmariñas City, Cavite BS Computer ScienceBS Computer Science May 2005 – December 2005June 2003 – March 2005 HIGHSCHOOL: New Era National High School Bucal, Dasmariñas City, Cavite 1999 – 2003