Mina Attala

Mina Michel Tawfik Clark, New Jersey 07066 - - Skills Innovative problem solving Project management Time management Communication and collaboration Self-motivation Strategic thinking Database management Senior IT Specialist, Westfield Memorial Library February 2021 – present Installed remote management system enabling library staff to work efficiently and effectively remotely. Monitor all library computers, servers and switches. Apply windows updates weekly on Sunday evenings. Upgraded all the switches at the library from 10/100 to 10/100/1000 increasing internet speed. Migrated the email server from smarter mail to 365 mails Using the secondary internet line in the library so if the primary went down the secondary will kick in automatically and when the primary come back up again the secondary will disconnect Installed Microsoft 365 on all staff computers and instructed them in groups, and individually, on how to use the upgraded system. Implemented Bitdefender antivirus in all the computer and server. Created PowerShell scripts to make sure that the server and computer is restarted automatically every 30 days and created PowerShell scripts to automate reports and send to my email Assist library patrons with a wide variety of issues when using the public computers. Provide hardware and software troubleshooting support for library staff. Responsible for researching, recommending and overseeing the purchase of all library hardware and many software applications. Established an effective working partnership with Jersey Connect. Head Of IT, ST. Mary & ST. Mercurius Church January 2019 – Present (volunteer) Supervising a team of 5 to finish several projects to maintain the needs of the church Installing/maintain and administrating a Cloud database to keep records of all the families and donations. Helping the Accountants to get the tax forms that is being sent to the families with their donations. Working with my team to allow the Sunday schools classes project their Media using Roku System. Installing a complete WIFI System with high density access points (TPLink Omada). Working with the Vendors to buy all the church technology needs. Sending a bulk emails and SMS to all the families with the church announcements. Planning our technology needs and upgrades needed on the long term plans Desktop Engineer, Computer Integrated Services August 2019 – February 2021 Expert knowledge in automating Windows platforms PowerShell or Python Monitor network devices, resolve or escalate issues to the appropriate parties and issue work order tickets while documenting failures, repairs and resolutions. Support Windows based environments and Mac. Troubleshooting of common IP networking issue. Administer accounts and policies in an Active Directory environment. Expert in Azure cloud and office 365. Troubleshooting and resolving problems pertaining to workstation connectivity, MS Office and common productivity and security application. Good understanding of virtualization concepts. Good understanding of general Windows monitoring and provisioning solutions. Experience using Kaseya and ConnectWise Experience using Agile/Scrum to develop software and infrastructure. System Engineer , Computer Integrated Services August 2019 – present Expert knowledge in automating Windows platforms PowerShell or Python Monitor network devices, resolve or escalate issues to the appropriate parties and issue work order tickets while documenting failures, repairs and resolutions. Support Windows based environments and Mac. Troubleshooting of common IP networking issue. Administer accounts and policies in an Active Directory environment. Expert in Azure cloud and office 365. Troubleshooting and resolving problems pertaining to workstation connectivity, MS Office and common productivity and security application. Good understanding of virtualization concepts. Good understanding of general Windows monitoring and provisioning solutions. Experience using Kaseya and ConnectWise Experience using Agile/Scrum to develop software and infrastructure. Help Desk Technician, Self-employed, USA July 2017 – August 2019 Provided technical guidance, assistance, coordination and follow-up on customer questions for small business and individual customers Resolved various service issues, including troubleshooting and repairing network connectivity issues, hardware and display failures, and printer problems. Supported mobile devices, including iPads, iPhones, Android phones and tablets. Conducted online research and worked through problems to resolve issues. Established customer/caller relations using excellent communication & interpersonal skills Contacted customers regarding repair status, soliciting additional information, and provided work estimates. Supported security related issue with successful virus detection and removal. Help Desk Technician, Artmade, Egypt February 2004- July 2017 Responsibilities: Worked in different sites and different environments between 30 to 200 employees. Advanced experience and ability resolving user problems associated with Active Directory, Windows 8 and later, Microsoft Office Suite, Microsoft Exchange, networked document management system, Adobe Acrobat and remote and wireless connectivity. Responded to queries either in person or over the phone or remotely. Responded to email messages for customers seeking help. Asked questions to determine the nature of a problem. Walked customers through problem-solving processes. Ran diagnostic programs to resolve problems. Installed, modified, and repaired computer hardware and software Bachelor of Science in Computer Science Modern Science and Arts University Cairo, Egypt 1999 – 2003