Monica Meliz Biolena

 monica meliz Manzano SKYPE: -- Objective To obtain a responsible and challenging position with a progressive company where my work experience will be valuable application and utilization of my opportunity for advancement. Skills I am a good team player and have a multi-tasking capability. Proven with initiative and ability to work with minimal supervision Experience csr - aloRICA DEC 2011- AUG 2012 I handled financial account in US bank. I assisted customer with their bills, payments etc. that are related to their credit card. Csr – startek ph SEPT 2012 – JULY 2015 With this company, I worked as an online shopping in US. The site was 6pm.com. We process customers order, track shipment, process disputes. I assist customer through phone and email. I stayed with the company for more than 2 yrs. csr - concentrix JULY 2015 – FEBRUARY 2016 I joined concentrix and worked also as a csr. Same, we assist customer through phone and email. I handled also an online shopping in US which is Amazon.com. csr - convergys FEBRUARY 2016 – SEPT 2017 I handled also a financial account at the same time this is also a known online shopping in the us (macys.com). We handled customers enquiry about billing, purchase, transaction. bibo global opportunity – online english tutor MAY 2016 – MAY 2017 I am teaching English to Japanese, Korean and other Asian country. HSBC FEBRUARY 2017 – JULY 2017 I am handling customers from Australia. We support them with their credit cards. We assist them through phone. We help them about their statement, billing, payment, etc, anything related to their credit card. ADMIN SUPPORT EXECUTIVE Remote Staff/Virtual assistant. Amazon Customer Service thru Seller Central – FBA, customer support, product listing, reimbursement Digital Support Specialist – replying to customers review on different website. Inbound caller Real State – sales Telemarketer for Auto Dealership – appointment setting Solar energy – appointment setting VA for insurance company Chat support via Zendesk Education I studied college in Siena College of Quezon City. I took up AB Mass Communication.