R E S U M É
of
MOUHAMMAD CAMAL
DIRAMPATAN SHARIEF
7-B 6th Street, Mindanao State University
Marawi City
Lanao del Sur, 9700
Cell#:-
e-mail:-
PERSONAL DATA
Date of Birth
Place of Birth
Religion
Citizenship
Sex
Height
Civil Status
Permanent Address
:
:
:
:
:
:
:
:
March 25, 1983
Marawi City, Lanao Del Sur
Islam
Filipino
Male
5’6”
Single
223 Quezon Avenue, Marawi City
Undergraduate
:
Bachelor of Science in Forestry and
Environmental Sciences
Mindanao State University (Main Campus)
Marawi City
High School
:
MSU-Integrated Laboratory School
MSU, Marawi City
Educational Attainment
MSU-Science Training Center
Science High School (now ISED)
MSU, Marawi City
Elementary
:
MSU-Integrated Laboratory School
MSU, Marawi City
Work Experience
Chat Support
:
(Financial Account)
Concentrix (Alipay/AliExpress)
Leadership Awardee
(September 2015-Present)
Job Description-AliExpress is an online shopping platform, my role is to assist customers if they
have questions about the price of the product, shipping information, payment and refund
process. While in Alipay, since it is an online wallet I make sure that the account is activated
and verified so customers can use the services with ease.
Business owner
:
[E] customized
Fashion and garments
(December 2014-Present)
Job Description-I handle the marketing and operational management. Procurement is also a
vital job I do, but since I have a few employees currently I only make sure that everything is
working out well and there is continuity in the production.
Team Manager
:
XSPlatforms Philippines
USA Lead Generation and Middle East Department
(November 2013-December 2014)
Job Description-The main task is to make sure that teams work towards achieving the goals
set by the main office in Netherlands.
Operations
-Creating and development of process in Lead generation, targeting a
specific Market.
-Reports and evaluation about the leads generated by the sales support.
(Daily, Weekly and Monthly Reports)
-Conducts Focus Group discussion with stakeholders in developing the
operational procedure.
Management
-Creating an action plan for the sale support to make them more efficient
and effective.
-Evaluation of sale support’s output
-Team building activities to make sure that there is synergy in the task given
by the local branch vis-à-vis the special requests made by the Main office.
-Developing Rewards and Recognition to boost the sales support
performance, and making sure they are well motivated and supported.
-Identifying areas of opportunities in the process and among the sales
support to create a unique action plan for each.
Coordination
with
Local
and
Main
office.
-Delegating task to sale support for training and preparing them for future
growth within the company.
-Weekly update to local offices about the leads generated.
-Requesting for feedback to make sure that there is quality in the forwarded
leads.
-Discuss opportunities to be added on the SWOT analysis for the sale
supports’ performance.
-Making sure that the task given by the Local and the Main office is in line
with the Sale supports’ Job description.
-Collecting, comparing and filtering the data that was reported before
adding to the database that we are creating.
Sales associate
:
XSplatforms Philippines
(May 2013-November 2013)
Job Description- As a sales support/associate my task is to research on prospects and
turn them into good leads, we follow up through email, chat or phone calls. Aside
from that do some special research on Tasks provided by the Main office or the CEO
himself (e.g. Apple project-I was the one who made a report on the Apple building
project in California. I was able to provide key contacts for the project)
Customer Service :
(Technical Support)
24/7 Customer (T-Mobile UK account)
President’s Awardee (Top for 5 consecutive Months)
(May 2011-May 2013)
Job Description- Provide technical support for customers with their internet and
mobile usage. Our scope is both Mobile and broadband after which I was trained for
Level 2 support for Blackberry users. Due to my Performance I was also Given a basic
Six Sigma Training sponsored by 24/7.
Customer Service
Representative
:
Sitel Inc. ( Virgin Mobile Australia)
(May 2010- April 2011)
Job Description- Assist customers with mobile services and basic troubleshooting. My
main scope is more of billing, account activation and suspension.
Prog. Coordinator
:
Grassroots’ Peace Building Resource Center
(June 2010- October 2010)
Job Description-Develop program and activities for Peace building in Mindanao and
its tri-people. Make documentation of training for the participants and the trainers.
Values Education :
Assistant Faculty
College Bound Program
Mindanao State University, Marawi City
(May-2009- May 2010)
Job Description- Preparing manuals and Teaching materials for students who are
incoming college. Values formation is the main thrust of the program to better equip
them in the University Life.
Guest Instructor
:
Cadet Officership Leadership Training
MSU-ILS PMT Unit, Marawi City
Job Description-Teaching basic Military Training to High School students.
Adviser
:
IYOG INC
(Non-Government Organization)
Job Description-Oversee projects for Peace and Development in Mindanao, Prepare
manuals for Youth Empowerment programs, conduct seminar for Leadership
trainings and work with Environmental programs.
Affiliation
MSU-Inspired Young Optimists Guild (IYOG)
Tau Gamma Phi (Triskelion)
Saripha-Aquil Women Development Foundation, Inc. (SAWDF)
United Kingdom Philippine Partners for Peace(UKPPP)
Young Global Citizen Alumni (YGCA)
Mindanao State University –ILSAA (Alumni Association)
References
Geert Cox
CEO-XSPLATFORMS-
Clarissa Analupa
Country Manager-XSPLATFORMS-
