Muhammad Shamiul Hasan Siddiquee

MD.SHAMIUL HASAN SIDDIQUEE Address: House-12, Road-13, Sector 11, Uttara, Dhaka, Uttara West, Dhaka Primary Mobile No:- Emergency Contact No :- Primary Email :- Career Objective: I want to share my Technical, Managerial, and Strategic intuition and Skill to develop Service delivery and Client focus. Accept a new environment with a Challenging role to mitigate with a Self-developed action plan to show the Organization a new horizon. Career Summary: More than a total of 17 years of experience in Project Management, Sales, Service, and IT Technical Support in various Organizations like Telco, FMCG, FinTech, and Software Development, Worked with Different Team GrameenPhone Ltd (From Customer Service to Information Technology). Accomplished three successful Projects like ROBI SVS, REDCUBE, JustPay for Jamuna Bank as Project manager. Special Qualification: PRINCE 2 Certified, PMP (Project Management Professionals), ITIL V3, SDI (SDA), MS Office, Team Management, Assertive Communication, Employment History: Total Year of Experience : 17 yrs 1. Sr. Manager (0.2 yr) (July, 2022 - Continuing) BYSL Global Technology Group Plot 39/2, Kalachadpur (North Baridhara), Gulshan, Dhaka 1212, Bangladesh. Area of Expertise Business Operations Support (0 yr), Project Management/ Co-ordinator (0 yr), Strategic Planning (0 yr) Duties/Responsibilities Strategic Planning: . Understand and shape the company's strategy and mission . Research competition to identify threats and opportunities . Assess the company's operational and strategic performance . Align processes, resources planning, and department goals with the overall strategy . Provide support and insight into significant organizational changes (e.g. shift in strategic focus, mergers, and acquisitions) . Construct forecasts and analytical models . Monitor and analyze industry trends and market changes Business Operation: . Ensure all systems operate smoothly and align with our quality standards . Maximize the efficiency of all business procedures . Establish Resource KPIs and conduct quality assessments . Monitor daily operations and address potential issues when they arise . . . . Build processes that meet our business objectives and ensure compliance Monitor financial data and recommend solutions that will improve profitability Coordinate with the HR department to ensure our hiring plans meet our business needs Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans Project Management: . Using agile methodology values, principles, and practices to plan, manage, and deliver solutions. .Training, mentoring, and supporting teams to follow agile values, principles, and practices. .Determining and managing tasks, issues, risks, and action items. .Scheduling and facilitating events, meetings, and decision-making processes. . Monitoring progress and performance and helping teams to make improvements. . Ensuring the proper use of collaborative processes and removing impediments for the team. . Tracking project/Operation processes, deliverables, and financials. . Preparing and presenting status reports to stakeholders and Management. 2. Project Manager (0.5 yr) (December, 2021 - June, 2022) Newgen Technology LTD Lalmatia, Dhaka, Bangladesh Area of Expertise HRM (0.2 yr), IT Project Management (0.2 yr), Stakeholder Management (0.2 yr) Duties/Responsibilities Project Management Role: 1. Maintains the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans. 2. Managing relationships with clients and stakeholders 3. Collaborating with other department leaders to define, prioritize, and develop projects. 4. Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables. 5. Analyzing financial data, including project budgets, risks, and resource allocation. 6. Providing financial reports and budget outlines to Executives. 7. Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company`s standards. 8. Continuously evaluate projects to ensure they are meeting company standards, adhering to budgets, and meeting deadlines. 9. Accurately documenting the project`s creation, development, and execution as well as documenting the project`s scope, budget, and justification. Human Resource and Administration Role: 1. Negotiate with resource managers for optimal available resources 2. Create a project team directory 3. Create project job descriptions for team members and other stakeholders 4. Make sure all roles and responsibilities are assigned for the project 5. Understand the team members' needs for training related to their work on the project, and make sure they get the training. 6. Insert reports of team members' performance into their official company employment record 3. HR Specialist (0.3 yr) (August, 2021 - December, 2021) Zoobook System LLC 220 Market St, Perth Amboy, NJ 08861, United States Area of Expertise hr analytics (0.1 yr), Management Coordinator (0.1 yr), Recruitment and selection (0.1 yr) Duties/Responsibilities .Conducting HR operations and administrative duties in full compliance with HR Policy. .Maintaining and revising the company`s handbook on policies and recommending new policies, approaches, and procedures. .Ensuring legal compliance through human resource management. .Ensuring and overseeing employee recruitment, retention, and succession planning. .Access training needs to develop a training calendar and ensure proper training for all employees. .Maintaining company directory and other organizational charts. .Managing employee reimbursements and fringe benefits as per the defined HR Budget. .Periodic employee evaluation via standardized assessment tools. .Implementation of employee engagement, assistance, and development programs. 4. Information Technology Manager (0.4 yr) (November, 2020 - April, 2021) ASM Chemical Industries Ltd 240, Tejgoan Industrial Area Dhaka-1208 Area of Expertise IT Enabled Service (0.1 yr), IT Support Service (0.1 yr), Management Information System (0.1 yr) Duties/Responsibilities . Prepare the business for change, manage the change and also reinforce the change including scope, organization readiness for the impact of change, communication planning, training and development of the change. . Analyzing the structure of the business, how it uses technology and what its goals are. . Identifying problems within an existing or new business process and assist development team to develop the required solution. . Leading operational planning to achieve business goals by fostering innovation, prioritizing business application initiatives, and coordinating the evaluation, deployment, and management of current and future business application systems across the organization. . Responsible for the management of multiple information and communications systems and projects, including document, data, imaging, and office automation. . Ensuring that all information systems are designed and managed in a way to facilitate the effective gathering, processing, distribution and use of pertinent information required by all segments of business enterprise. . Recommend and implement new technology solutions to improve productivity . Developing and implementing SDI policy and best practice guides for the organization. . Ensure all technical solutions are built with security and regulatory requirements in mind. . Encourage growth through technical innovations, have creative control over the IT service delivery, to improve and enhance customer experience. . Fully support, configure, maintain and upgrade corporate networks and private & public servers. . Establish policy, procedures and standards to ensure consistent, high quality delivery of service management. . Plan and manage in-house or vendor ERP software installations . Develop and maintain broad knowledge of company's' business and technology requirements and needs. . Develop and implement standardized MIS procedures across all business applications. . Develop process improvements for increased efficiency and cost effectiveness. . Track, monitor and establish strong and effective surveillance system. . Conduct weekly factory visits. . Any other assignment given by the management. 5. Channel Manager (Distributor) (0.2 yr) (August, 2020 - November, 2020) WALTON DigiTech Industries Ltd Plot-1088, Block-I, Sabrina Sobhan Road P.O-Khilkhet, P.S, 1229 Area of Expertise channel management (0.1 yr), Distribution management (0.1 yr), Sales Marketing (0.1 yr) Duties/Responsibilities 1. Supervise, monitor and achieve periodic sales, collection, and placement target of DSM's Plaza & dealer at field level as per SKUs, Volume and Value wise, to meet assigned area's market demand. 2. Oversee the overall Sales Operation on a Day-to-Day basis, Examine, Follow-up and Feedback for ensuring all systems and procedures online and recommend any sort of improvement to upgrade present operations. 3. Responsible to ensure new/upcoming product and ensure display to all the targeted sales channel in every zone as per norms. 4. Maintain smooth, resourceful and authentic communication with inter organizational R&D, Logistic, Service, Accounts, Delivery, Audit, CID, legal etc. and cross-functional team members. 5. Develop sales team members by inspiring, motivating and encouraging for better performance, review team and self-daily activities. 6. Submit Regular market survey report to Management and assist in preparing strategies to overcome every changed circumstances. 7. Keep self-communication with existing clients of the company, coordinate with customer services for any requirements, and keep customers satisfied. 8. Secure assigned Division's business opportunity by creating new dealer, retailer and corporate end user as per target by maintain supervisor instruction 6. Project manager (0.5 yr) (October, 2019 - April, 2020) Sheba Technologies Ltd 95 Bir Uttam AK Khandakar Rd, Dhaka 121 Area of Expertise Project Management (0.2 yr), Software Development (0.2 yr), Telecommunication Products & Services (0.2 yr) Duties/Responsibilities 1. Act as the primary contact for the customer on technical and general project matters until the deliverable is formally accepted 2.Negotiate and agree customer technical requirements and delivery milestones pre-commencement and where necessary throughout the duration of the project 3.Define detailed technical solutions, and provide formal presentations on same to external and internal team 4. Define Statements/Scope of Work, Project Plans and Delivery Budgets for approval (internal/customer) 5. Contribute to the production of HLDs (or equivalent) for development and test teams 6. Review and approve LLDs (or equivalent) produced by technical leads, and any other relevant technical documents 7. Review test specifications for all internal and customer test phases 8. Create both development and overall resource and work plans as per budget and schedule constraints 9. In conjunction with the Heads of Custom Development, Test and Deployment proactively manage the end-to-end delivery 10. Provide internal and customer status reports as agreed 11. Deliver software and associated professional services within budget, on time and to the customer's satisfaction 12. Engage and manage all 3rd parties' vendors according to requirements and agreements 13. Regularly attend customer meetings with key sales or, when necessary, technical subject matter experts 14. Sound technical background & good communication skills and very strong documentation skills to prepare proposals, e.g. Proposal preparation, extracting contents from RFP, Coordination with different teams, preparing presentations, case studies, client coordination for follow up on queries, appointments, Opportunity logging, tracking in portal, driving solution and UX design to meet customer requirement, finalizing test strategy and conducting E2E test cases before & with customer UAT etc. 15. Identify, manage, and bring to resolution all project risks/ issues. Escalate major project risks to scope, budget, or timeline to appropriate escalation points in a timely manner. 7. Project Manager (1 yr) (September, 2018 - September, 2019) Circle FinTech Ltd 89, Bir Uttam C R Datta Road, Bangla Motor, Dhaka Area of Expertise Communication (0.3 yr), IT Support Service (0.3 yr), Project Management (0.3 yr) Duties/Responsibilities 1. Understanding the project viability and preparing project's initial documents. 2. Develop initial budget. 3. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. 4. Develop a detailed project plan to monitor and track progress. 5. Ensure resource availability and allocation and delegate project tasks based on junior staff members individual strengths, skill sets and experience levels. 6. Coordinate internal resources and third parties/vendors for the flawless execution of projects. 7. Manage Changes to the Project scope, Project Risk, Project schedule and project costs using appropriate verification techniques. 8. Measure project performance using appropriate tools and techniques. 9. Report and escalate to management as needed. 10. Ensure that all projects are delivered on-time, within the scope and within the budget. 11. Create and maintain comprehensive project documentation. 12. Attend Conference and training as required to maintain proficiency. 13. Performed other related duties as assigned. 14. Preparing the business case and showing the impact of a project in terms of costs, savings, revenue and benefits. 15. Assembling project plans giving teamwork assignments, identifying resource needs and escalating any issues appropriately. 16. Tracking key project milestones and adjusting project plans to meet the need of the business. 17. Coordinating effective communication with all stakeholders throughout the process 18. Ensuring an excellent understanding of the project at hand and the priorities of the business units affected by any change. 8. IT Operation Team Lead (3.8 yrs) (January, 2014 - November, 2017) Accenture Communication Infrastructure Solutions Ltd GP House, Bashundhara, Dhaka Area of Expertise Customer Support (1.2 yrs), IT System Management (1.2 yrs), Team management (1.2 yrs) Duties/Responsibilities 1. Monitor & manage Incident, service request fulfillment. follow-up & coordinate, awareness training 2. Prepare & manage ISO 20000, ISO 27001 surveillance audit, practice & follow-up ITIL framework 3. Lead IT Service Transition project; Accenture service desk Bangladesh. 4. Perform as key security activist in service domain, develop and deploy action plan, follow-up SIP 5. Monitor and act in security threats, vulnerabilities, and report major and minor threats regularly 6. Prepare yearly CAPEX & OPEX of all IT hardware & software and monitor utilization quarterly/yearly 7. IT Service policy deployment, Process automation, standardization and framework institutionalization 8. Working with a global cross-functional team -implementing GSS local process & policies in IT service & management, disseminating and conducting knowledge sharing amonthe g team. 9. Responsible for preparing & implementing IT policies (Asset policy, IT security & Access policy, Data protection policy, procurement policy, etc) for client. 10 Conduct yearly & short term Project CSI theusing Canadian Measurement Technique (CMT). 9. Specialist (5.5 yrs) (June, 2008 - December, 2013) Grameen Phone IT Ltd Celebration Point, Plot#3&5,Road# 113/A,Gulshan -2 Area of Expertise Commercial/ Purchase (1.8 yrs), Customer Support (1.8 yrs), IT System Management (1.8 yrs) Duties/Responsibilities 1. Maintain on time and efficient IT service and support in all the GP Offices within all region 2. Introduce new IT services and facilities according to end users requirements and through proactive initiatives 3. Participate in IT service & support internal process improvement, campaign, end users awareness & skill enhancement programs 4. Maintain IT end-user satisfaction level to specified level 5. Coordinate with Grameen phones System team, regional IT team and other IT units regarding different issues 6. Cross divisional activities with other divisions in different projects to smooth existing services 7. Provide high level user support with PC troubleshooting and maintain all hardware and software according to the organizational policy 8. Experience in Installation and configuration of new PC/software, and network printer 9. Align Meeting with IT Asset & LAB (Due to performing major co-ordination with this team, an alignment meeting is needed to find out improvement area & share/resolve relevant concern) 10. Meeting with Customer Service Stakeholder (Meeting with Customer Service Interface/employee to get operational concern as a IT representative in GP Contact Center premises) 11.NNT Lab Maintenance and Asset Management-PC replacement within 30 min (Replacement of faulty PC within 30 min in GP contact center to reduce the adverse effect on the timing of call center agent either from buffer or by repair) 12. Response of Email within 30 min (Ensure on-time response of email in support from internal or external Customers) 10. Customer Manager (1.6 yrs) (November, 2006 - June, 2008) Grameen Phone Ltd Celebration Point, Plot#3&5,Road# 113/A,Gulshan -2 Area of Expertise Administrative (0.5 yr), Customer Support through Phone (0.5 yr), Office Management (0.5 yr) Duties/Responsibilities So many Department has been got the opportunity to work with, Hence1. GP Customer Communication (Now VoCM) 2. SQI (Service Quality Inspector) in at SQA-CMD 3. Call Center (Adhoc basis) 4. CDM (Customer Demographic Management)-CMD Job Description1. Ensure optimum Customer Service for end customers and channel partners 2. Respond to Customer queries & complaints and reflect on the insights using appropriate communication methods & tools 3. Maintain company code of conduct, etiquette, and appropriate behavior 4. Ensure a positive Customer Experience at every interaction. 5. All technical problems from customer complaints. Execute all of the written Requests from GP subscribers from all GPC, GPSD and GP touch points. 6. Subscriber's adjustment-related issues. 7. Stakeholder Management and Follow-up. Achievements- Two times Best employee nomination. 11. Officer(Sales and Marketing) (1.8 yrs) (February, 2005 - November, 2006) RANGS Industries Ltd RANGS BHABAN,188-189,old airport road, Dhaka. Area of Expertise Inventory/ Store Management (0.6 yr), Public Relation (0.6 yr), Sales (0.6 yr) Duties/Responsibilities - Providing accurate information (e.g. product features, pricing and after-sales services) - Answering customers' questions about specific products/services - Conduct price and feature comparisons to facilitate purchasing - Weekly Sales Reporting. - Product Inventory Management. - Customer Service Management and Service Follow-up. Academic Qualification: Exam Title Master of Business Administration (MBA) B.Sc.(Engineering) Center for English Proficiency HSC SSC Training Summary: Concentration/Major Human Resource Management Institute Uttara University Result CGPA:3.56 out of 4 Pas.Year Duration 2017 24 Months Second place on Recitation on Annual Cultural Program, And Singing. The Peoples University of Bangladesh CGPA:2.9 out of 4 2004 Four Years 2000(January)2004(December) Arts North South University Awarded 2013 0.4 Science Jamalpur Asheq Mahmud University College, Jamalpur Second Division 2000 Two Years Science Jamalpur Zilla School, Jamalpur First Division, Marks :60% 1996 - Computer Science & Engineering Achievement best presentation on Marketing and HR Stood First on Recitation in Annual Cultural Program - Training Title Topic Strategic Human Resources Strategic Partner, Developing Employees, Employee Engagement, LinkedIn Bangladesh Online 2021 1hrs. Customer Service Leadership This practical course covers how to align customer service with company goals, identify and meet customer expectations, cultivate an engaged team, and get the support and resources you need. LinkedIn Bangladesh Online 2021 1hrs12min Agile Development Practices Learning objectives Planning and design Developing flexible architecture Documentation considerations When to optimize Determining velocity Agile programming techniques Refactoring Testing and handling bugs Structuring a release pipeline LinkedIn Bangladesh Online 2021 24hrs RISK MANAGEMENT Risk management is the process of minimizing or mitigating risk. It starts with the identification and evaluation of risk followed by optimal use of resources to monitor and minimize the same. Risk generally results from uncertainty. Udemy Bangladesh Online 2020 1hrs Project management techniques and stages Project Planning for IT are critical to getting Engineers complex projects completed on time and on budget. Udemy Bangladesh Online 2020 2hrs Agile and Scrum Udemy Bangladesh Dhaka 2020 1 hrs Scrum Course Udemy Bangladesh Dhaka 2020 1 hrs LinkedIn Bangladesh Dhaka 2020 60min Dhaka, Bangladesh GP House, Baridhara, Bashundhara 2016 2 days Agile Scrum Crash Course Scrum Software Development Life Cycle Leadership SDLC modules with their life cycle How to manage a team, Motivation, execution, Improve Performance and Institute Accenture Bangladesh Training Country Location Year Duration Subordinate negotiation. Business Continuity Management Written Business Communication It helps to meet strategic, operational, contractual, regulatory, legal, and clientspecific requirements. In case of a disruption In-house Training at a delivery location, (Accenture Strive to minimize the Bangladesh) impact on client services and restore the identified critical services to agreed levels within set periods. How to write a professional mail, Documentation, and Delivery process. In-house Training (Accenture Bangladesh) Bangladesh Bashundhara, Dhaka 2015 30 days Bangladesh Bashundhara, Dhaka 2015 1 Day 2010 3 Days 2010 3 Days 2007 20 days Communication Skill Professional Communication Skill Improvement British Council Bangladesh Team Building How to build a team, lead a team, stress management, Grooming, strategic steps to reach the target. British Council Bangladesh Grameen phone Bangladesh Customer Management Customer service Dhaka Hotel Lake Shore, Gulshan-2 Gulshan -2 Professional Qualification: Certification Institute PRINCE 2 PMP (Project Management Professionals) ITIL V3 Location From To November 13, December 15,- ECADEMY Gulshan 2 STC Bangladesh Ltd DOHS Baridhara, Dhaka October 15, 2014 November 21, 2014 Banani, Dhaka September 6, 2013 September 8, 2013 Academy of Management and Science Service Desk Analyst Service Desk Institute, UK Bangladesh October 15, 2010 October 17, 2010 Microsoft Office Application Amra Network Dhaka, Bangladesh January 1, 2010 January 3, 2010 CCNA BRAC University Dhaka August 10, 2006 April 26, 2007 Career and Application Information: Looking For : Mid-Level Job Available For : Full Time Preferred Job Category : IT/Telecommunication, Marketing/Sales, Customer Support/Call Centre Preferred District : Bogura, Dhaka, Jamalpur Preferred Country : Australia, Belgium, Canada, China, Cyprus Preferred Organization Types : Banks, Manufacturing (FMCG), IT Enabled Service, ISP, Computer Hardware/Network Companies, Govt./ Semi Govt./ Autonomous body, NGO, Multinational Companies, Engineering Firms, Group of Companies, Inventory/Warehouse, Motor Workshop Specialization: Fields of Specialization           Reporting and Documentation Report Writing Monitoring and Reporting Research and Development Project Proposal Project Implementation Strong communication skills Program Management MS Word/ Excel/ PowerPoint/ OneNote Sales & Marketing Description 1. PRINCE 2 Certified and PMP Trained with Real-time Project Managed Experience. 2. Strong Leadership capability, analytical ability with behavioral Approach, and IT project management in the context of both Internal & external environments. 3. Value Concept to provide service with Keep Promises, Be Respectful, Make it Easy, and Here to help. 4. Self-driven to work under pressure, result-oriented with a "can do" attitude, and ability to work independently with minimal supervision. 5. Stake Holder Management 6. Project Documentation followed by standard Process. 7. Technical knowledge (Fundamentals) in software development, Database, and Networking. 8. Agile and Scrum Project Management. 9. Service Delivery Management 10. Customer Relationship Management. 11. Supply Chain Management. 12. Cross-Functional Team Leadership. Extra-Curricular Activities: Singing, Writing, Recitation Language Proficiency: Language Reading Writing Speaking English High High High Bangla High High High Hindi Medium Low High Personal Details : Father's Name : Md. Sanaul Hoque Siddiquee Mother's Name : Mrs. Morzina Khatun Date of Birth : October 10, 1985 Gender : Male Marital Status : Married Nationality : Bangladeshis National Id No. :- Religion : Islam Permanent Address : Current Location : Dhaka Blood Group : B+ GHAZI CHOLACHOL, Flat 6A, Old College Road, Water Development Board, Atapara, Bogura Sadar, Bogura Sadar, Bogura 5800 Reference (s): Reference: 01 Reference: 02 Name : Dr. Shamsul Arefin Mahmudur Rahman Nowshad Organization : Uttara University Grameenphone Ltd Designation : Assistant Professor Deputy General Manager Address : Uttara, Dhaka GP House Bashundhara, Dhaka Mobile :- - E-Mail :-- Relation : Academic Professional