Nesley Lagman

   Nesley Marcos - Lagman Customer Service Representative (CSR) (1 year 3 months) TatBrow, Inc.     (- |-| PHP 40,000 | La Union, Ilocos Region Experience     15 years of total experience Oct 2018 - Dec 2019 (1 year 3 months) Customer Service Representative (CSR) TatBrow, Inc. | Ilocos Region, Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Customer Service - General   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 40,000   We develop strong customer relationships through e-mail and chat within the assigned task. We are responsible to resolve queries of the customers like tracking codes, expected delivery dates, product knowledge, offer discounts and update customer profile. We also build customer relationships as part of the sales process.       Feb 2017 - Sep 2018 (1 year 8 months) Customer Service Representative Beverly Hills Beauty Shop | Ilocos Region, Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Customer Service   Role Customer Service - General   Position Level Fresh Grad / < 1 Year Experienced Employee   Monthly Salary PHP 20,000   We develop strong customer relationships through e-mail and chat within the assigned task and as part of the sales process. We are responsible to resolve customer concerns like tracking codes, expected delivery dates, product knowledge, offer discounts and update customer profile. We always make sure that my clients are 'return customers' because of the satisfaction and the wonderful experience dealing with us.       Dec 2013 - Oct 2014 (11 months) Assistant Team Leader JB Learning | National Capital Reg, Philippines   Industry Education   Specialization Education   Role Lecturer   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 21,000   Assistant team leaders are responsible for making sure that the rest of the team is following all rules and regulations placed by regulatory agencies. A lot of times, the assistant team leader is responsible for writing reports detailing the actions carried out by the team, and has to report these actions at meetings. Assistant team leaders are able to make final decisions regarding what a particular team does. Regardless, the assistant team leader must answer to the head team leader, and only has full control over the team when the head team leader is not there. Other duties are dependent on the business that the assistant team leader works for.       Aug 2010 - Oct 2014 (4 years 3 months) Language and Accent Trainer IBM Business Services, Inc. | National Capital Reg, Philippines   Industry Call Center / IT-Enabled Services / BPO   Specialization Training & Development   Role Training & Development   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 25,000   A language and accent trainer is a training specialist who teaches employees to speak correctly over the phone with employees. Language and accent trainers are required when the employees speak a different dialect or are from a region or country that is different from that where the customers who they serve come from. A language and accent trainer is responsible for ensuring that employees speak the language clearly and in a way that the customer can understand and be comfortable with.       Jun 2010 - Apr 2013 (2 years 11 months) ESL Instructor/ Editor English Tutor Phone Inc.   Industry Education   Specialization Education   Role Lecturer   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 18,000   An Online English Tutor sends lessons through email or homepage with objectives for the students to accomplish for each lesson. Each lesson includes vocabulary and questions on a given topic, and relevant grammar review. The lessons are prepared on a topic for conversation in class, and the students come to class prepared. In the online class tutor and the student will discuss the topic of the lesson, answer the questions in the lesson, and ask questions. The Online English tutor corrects the spoken and written English, and pronunciation. The Online Tutor guides the student to appropriate Internet resources for the study, answers email questions, and sends emails on any matters related the study in the course. The Online Tutor gives feedback on your progress regularly during the course, and a report at the end.       Jan 2008 - May 2010 (2 years 5 months) Webcam Online Teacher/ Team Captain ENOZ Inc.   Industry Education   Specialization Education   Role Lecturer   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 15,000   A Webcam Online English Tutor sends lessons through website or homepage with objectives for the students to accomplish for each lesson. Each lesson includes vocabulary and questions on a given topic, and relevant grammar review. The lessons are prepared on a topic for conversation in class, and the students come to class prepared. In the online class tutor and the student will discuss the topic of the lesson, answer the questions in the lesson, and ask questions. The Online English tutor corrects the spoken and written English, and pronunciation. The Online Tutor guides the students to appropriate Internet resources for the study, answers email questions, and sends emails on any matters related the study in the course. The Online Tutor gives feedback on your progress regularly during the course, and a report at the end.       May 2007 - Dec 2008 (1 year 8 months) Online English Tutor EEP Phone English, Inc.   Industry Education   Specialization Education   Role Lecturer   Position Level 1-4 Years Experienced Employee   Monthly Salary PHP 14,000   An Online English Tutor sends lessons through email or homepage with objectives for the students to accomplish for each lesson. Each lesson includes vocabulary and questions on a given topic, and relevant grammar review. The lessons are prepared on a topic for conversation in class, and the students come to class prepared. In the online class tutor and the student will discuss the topic of the lesson, answer the questions in the lesson, and ask questions. The Online English tutor corrects the spoken and written English, and pronunciation. The Online Tutor guides the student to appropriate Internet resources for the study, answers email questions, and sends emails on any matters related the study in the course. The Online Tutor gives feedback on your progress regularly during the course, and a report at the end.       Jan 2005 - Oct 2006 (1 year 10 months) Supervisor / Receptionist East Gate Shell   Industry Oil / Gas / Petroleum   Specialization Quality Control/Assurance   Role Quality Control/Assurance   Position Level Supervisor / 5 Years & Up Experienced Employee   Monthly Salary PHP 12,000   Determine the duties to be performed and select the best-qualified candidate. This includes taking the Fair Hiring workshop, forming a Selection Committee, writing the job description, working with the Business Office to conduct the recruitment, screening applications, interviewing candidates, checking references and documenting the selection. Provide appropriate orientation for the employee addressing such topics as are listed on the new employee orientation checklist at the end of this document. Give employees the information, technology and reference materials necessary to perform their jobs. Training is an ongoing activity, crucial for new staff as well as for long-term staff who take on new responsibilities or who experience changes in the way their existing duties need to be performed. Those who take on new responsibilities or experience job changes typically need additional direction and guidance for a period of time until the new work becomes more familiar. The Division has prepared an orientation checklist (Word or PDF) of topics to consider when orienting new employees. Assign certain duties to the employee, explaining how those duties are to be done (i.e. what level of performance will meet the supervisor’s expectations) and communicate how the successful performance of those duties will be measured. Ensure that the employee is working under a current job description and in a classification appropriate to the duties. Update job description, and submit it to the Business Office, as needed. Be sure your employee is familiar with the format of the appraisal form you will be using and is clear about the evaluation process. Proper attention to performance evaluation during the probationary period and carefully considered decisions as to whether the employee should pass probation can be critical. The initial probationary period is your opportunity to judge the suitability of an employee for a specific position. If you have any concerns about an employee’s performance during probation, contact the Administrative Personnel/Payroll Staff in the Business Office for assistance. Under certain circumstances a probationary period may need to be extended, or the employee released during his/her probation. After probation is complete, continue to have regular, ongoing discussions during which you can provide feedback throughout the year; complete a specific written appraisal at least once annually. Contact the Business Office for sample appraisal forms and refer to Performance Evaluation information.       Education 2008 University of the East Bachelor's/College Degree in Mathematics | Philippines   Major Bachelor of Secondary Education majored in Mathematics   CGPA 88.0 / 100.0       2004 Arellano University High School Diploma in Education/Teaching/Training | Philippines   CGPA 89.75 / 100.0       Skills Advanced MS Word, MS Powerpoint Intermediate MS Excel       Languages Proficiency level: 0 - Poor, 10 - Excellent Language Spoken Written Filipino 9 9 English 8 8 Korean 3 1       Jobstreet English Language Assessment (JELA) Date Taken 18 Feb 2020 Score 36/40       Additional Info Expected Salary PHP 40,000 Preferred Work Location National Capital Reg Other Information     CAREER OBJECTIVE: Seeking a profession that can lead me to a better future. PERSONAL STRENGTHS: * Sense of responsibility * Creative and resourceful * Excellent skills in communication and mutual concession * Artistic and reliable AFFILIATIONS: * TAU GAMMA -Present * Women's Volleyball Varsity - Secondary; Tertiary * Senior Organization - Secondary ADDITIONAL SKILLS: * Adept in using MS Word, and PowerPoint. SUMMARY OF EDUCATION: University of the East, Recto Manila 2008 - Finished Bachelor of Secondary Education majored in Mathematics. AWARDS AND HONOURS: * Academic Excellence Award - Secondary * Math Quiz Bee Gold Medalist - Secondary * Most Valuable Player - Secondary * 2ND Honorable Mention - Primary       About Me Gender Female Age 33 years Address 97 Las Palmas St. Brgy. Nagsimbaanan, Bacnotan, 2515, La Union, Ilocos Region, Philippines Nationality Philippines